Personalized (or Config) Offers
- Lopes da Costa, Valentina
Contents
What are personalized (or config) offers?
Offers configured as “config” are assigned to specific guests and therefore used to implement personalization. As such, they will not appear on their own in the offers page in the guest app if they are not assigned to that particular guest. These offers are only available for signed in customers and can only be redeemed once by the guest before disappearing from the guest’s offer list.
How are personalized (or config) offers assigned?
There are four primary ways where personalized (or config) offers are used and assigned
1. Campaign Webhook Offer Assignment via Braze
Read more about it here: Campaign Webhook Offer Assignment via Braze
2. Promo Code Offer Assignment via Voucherify
Read more about it here: Promo Code Offer Assignment via Voucherify
3. Gamification Offer Assignment via Brame
Read more about it here: Gamification Offer Assignment via Brame
4. Support Offers via Support Tool
Read more about it here: https://rbictg.atlassian.net/wiki/spaces/FEP/pages/3585998917
How do personalized (or config) offers look like?
Generally speaking, personalized (or config) offers will look and feel the same as regular systemwide (national) offers in the app. See example below
FAQs
How do I configure a personalized (or config) offer?
Both config and systemwide offers are configured in the same way. Follow the step by step guide here on how to create a config offer: Offers - Configuration Guide
Where can I configure personalized (or config) offers?
In Sanity navigate to the Config Offers folder (Order-Level Content > Loyalty & Offers > Incentives > Offers > Config Offers). Please note, the offer price and PLU will need to be configured in the POS.
Follow the step by step guide here for more information: Offers - Configuration Guide | Where are offers located in the app?
Where do personalized (or config) offers show in the guest appafter they are assigned?
When a personalized (or config) offer is assigned to a guest, they show on the top of the guest’s offer list. If multiple personalized (or config) offers are assigned to a guest, they will still show on top of all other systemwide offers but they will follow the order set in Sanity under Live Config Offers section. Read more about it here: Live Offers | Live Config Offers
What is the path URL for personalized (or config) offer in the app?
The URL used to directly access the personalized offer is built using the unique personalized offer ID. This means that for every guest, the path to get to the personalized offer using the URL will be different.
Example URL: {base URL}/rewards/offers/{personalized offer ID}
Further readings?
To read further please refer to: