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To have access and be able to authenticate to the DOP App, the user needs to have the title assigned to their Okta account. These are the current list of DOP titles:
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These tiles should be automatically available for FZs. In case it is not, a generic IT request can be raised mentioning the Digital Operations Portal - [Brand] tile to be added. For example:
Could you please provide me with access to staging and production instances of the Digital Operations Portal - BK Staging & Digital Operations Portal - BK Production?
If a given user is responsible for the operations in multiple countries, after authentication the user can switch the current market (region) by clicking on the country flag in the header bar:
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If you are encountering an authorization error upon login, make sure to check the country flag on top right is pointing out to the right country. |
User Change History Audit Trail
The Digital Operations Portal offers a capability to provide the audit trail for pricing and availability changes done by a given user. This capability aims to support franchisees for compliance and audit-related reporting requirements, and help troubleshoot potential issues. An overview of the capability could be seen below:
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The data retention period for the history of changes is 181 days. |
Account Password Resetting (via OKTA/FRUM)
Access to the DOP is currently controlled via OKTA (access management tool). Please note that the franchisees have to approach their regional manager that have a full admin account to create OKTA IDs for them. Alternatively, FRUM can be used to provide access as wellAny OKTA account must be managed by franchisees via FRUM (Franchise Restaurant User Management). You can find more informations about how to manage users here.
If your password expires, you might run into the following issue:
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Look up the user in FRUM
Reset the password
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