User Management Onboarding & Capabilities

Owned by da Mota Viana, Duarte Manuel
Last updated: Jun 20, 2024 by Pierzynski, Augusto (Deactivated)
6 min read

These guidelines are intended to help markets easily onboard with the User Management capabilities. For any questions/feedback you may have, please reach out to Semih Yildirim.

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User Management Capabilities

User Management enables FZs to create users, manage their roles and exact set of permissions directly from the Digital Operations Portal.​

After logging in to the Portal, User Management functionalities can be accessed easily from the top navigation bar:

With the new User Management capability, each user will be assigned to a role, and each role will have a set of permissions enabled and disabled.

Users List Tab

If a user doesn’t have the permissions to perform a certain activity, validation errors will be raised. For example, if the ‘Add User’ permission is not available for the role of a user, then the user will receive a validation error when the ‘Add User’ button is clicked. Users can always reach out to one of the Admin users in their region to have their permissions/role updated.

While adding a new user or editing an existing one, the Admin users can assign restaurant(s), restaurant group(s), and roles for each user:

Market Onboarding

  • Please share information about the first admin user in the market with the development team (via reaching out to syildirim@rbi.com). This user will have access to all the restaurants in the region for a given brand (e.g. BK). The following information needs to be shared:

    • Okta ID

    • E-mail

    • Name

  • Upon receipt, the development team will add this user to the database and the admin user will be able to add other users, assign restaurants/restaurant groups to other users and define roles with a specific set of permissions. By default, any admin user will have all of the following permissions enabled:

Authentication with Okta

To have access and be able to authenticate to the DOP App, the user needs to have the title assigned to their Okta account. These are the current list of DOP titles:

These tiles should be automatically available for FZs. In case it is not, a generic IT request can be raised mentioning the Digital Operations Portal - [Brand] tile to be added. For example:

  • Could you please provide me with access to staging and production instances of the Digital Operations Portal - BK Staging & Digital Operations Portal - BK Production?

If a given user is responsible for the operations in multiple countries, after authentication the user can switch the current market (region) by clicking on the country flag in the header bar:

User Change History Audit Trail

The Digital Operations Portal offers a capability to provide the audit trail for pricing and availability changes done by a given user. This capability aims to support franchisees for compliance and audit-related reporting requirements, and help troubleshoot potential issues. An overview of the capability could be seen below:

Account Password Resetting (via OKTA/FRUM)

Access to the DOP is currently controlled via OKTA (access management tool). Please note that the franchisees have to approach their regional manager that have a full admin account to create OKTA IDs for them. Any OKTA account must be managed by franchisees via FRUM (Franchise Restaurant User Management). You can find more informations about how to manage users here.

If your password expires, you might run into the following issue:

The password can be rest in FRUM (Restaurant User Management ).

  1. Look up the user in FRUM

  2. Reset the password

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