This is the sector where the support agent can manage offers to guests. Usually the operation assign an offer to a guest when they have any issue and the franchisee want to reduce the frustrationContents
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Overview
How can customer support agents assign offers or coupons to guest and how can they know which offers were already assigned to a guest in the past? Read more to find out 
Normally operators assign an offer or a coupon to a guest when the guest has an issue ordering or at the restaurant as a way to reduce frustration and to get the guest to return and order again in the future.
How to assign an offer to a guest
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An Offer Template: Any offer you want to assign to a guest. I You can only assign one offer ar a time. If you want to assign more than one offer, repeat the entire process.
To configure a new offer on this field you need to register a new offer in the CMS tool following this process:
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A reason: one of the following options needs to be selected:
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To configure the values to display in this field can follow the below process on the CMS tool: Platform configuration → Support → Remediation Reasons.  |
Add a comment: You can also add in an optional comment.
You will now see the personalized support offer on the list. The guest also be able to see the assigned support offer in their Offers List in the mobile app.
Note: All assigned support offers will be defaulted to expire in 6 months. You will not be able to adjust the expiry from the support tool.
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Here you will be able to see a history of loyalty offers for the user. On the left side it is possible to filter the results using different search fields. On the right side the screen display the search result of all offers.
An ‘Assigned Offer’ is an offer that has previously been assigned to the user. A ‘Redeemed Offer' is where you will see the support offers that the user has previously redeemed.
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