This is the sector where the support agent can manage offers to guests. Usually the operation assign an offer to a guest when they have any issue and the franchisee want to reduce the frustrationContents
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Overview
How can customer support agents assign offers or coupons to guest and how can they know which offers were already assigned to a guest in the past? Read more to find out 
Normally operators assign an offer or a coupon to a guest when the guest has an issue ordering or at the restaurant as a way to reduce frustration and to get the guest to return and order again in the future.
How to assign an offer to a guest
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An Offer Template: Any offer you want to assign to a guest. I You can only assign one offer ar a time. If you want to assign more than one offer, repeat the entire process.
To configure a new offer on this field you need to register a new offer in the CMS tool following this process:
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A reason: one of the following options needs to be selected:
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