Table of contents

Status

❓ Open questions / Pending points

Problem Statement

In occasion of the launch of the new BK-ES platform, the company aims to enhance its offerings by integrating with Amazon Prime and providing exclusive benefits to Amazon Prime members. This integration seeks to leverage the popularity and wide reach of Amazon Prime to attract more users to the BK-ES platform and drive increased engagement.

The benefits for Amazon Prime members will include free delivery for orders over 10 euros, a lower threshold compared to the standard 20 euros for other customers. Additionally, percentage discounts in the shopping cart, tailored to each specific purchase channel, are planned to be introduced, further incentivizing Amazon Prime members to shop on the BK-ES platform.

By extending these benefits, the company expects to achieve several positive outcomes: it anticipates a significant boost in traffic to the BK-ES platform, as the integration with Amazon Prime will attract a larger user base. This increased traffic will not only drive awareness and exposure but also provide opportunities for customer acquisition and retention. Moreover, the company envisions a higher volume of purchases resulting from the additional benefits provided to Amazon Prime members. Last, the partnership aims to increase customer satisfaction, thereby fostering loyalty and encouraging repeat purchases.

Hypothesis

WL Solution

Iberia Use Case

An integration with Amazon platform to offer Amazon Prime members exclusive benefits and incentives to encourage them to utilize the BK-ES platform and increase their engagement.

Key Features and Benefits:

1. Discounted Delivery for Amazon Prime Members: Amazon Prime members will be entitled to free delivery for orders over 10 euros, compared to the standard threshold of 20 euros for non-Prime customers. This offer is valid for services related to delivery (TBV)

2. Personalized Percentage Discounts: In addition personalized percentage discounts in the shopping cart for Amazon Prime members will be included. The discounts will be based on the purchase channel, ensuring that Prime members receive tailored incentives. (TBD)

To facilitate the user experience, it will be necessary a “Social login” where the Amazon Prime user access into his profile communicating to the BK platform the information needed (token, email, Amazon Prime status) to apply to the campaign.

Expected Impact

Success metrics

Related to new users (acquisition) possible risk of cannabilization

Scenarios

Scenario 1: Online match (App and Web)

1. The user accesses a landing page where the promotion between BK and Amazon is detailed.

2. The customer, who is also an Amazon Prime subscriber, accesses his Amazon Prime account 

3. The customer allows the app to share Amazon Prime full name, phone number, status Prime, email y token

4. BK validates if the client is Prime, in the negative case it interrupts the flow and informs the client that he is not eligible for the benefits.

5. BK validates if the Prime customer is already registered in BK from your e-mail account, if you are not registered advance for the flow to complete the registration before advancing no flow.

6. BK registers the client's profile, their Amazon Prime status and the data from the realization of the match

7. BK automatically links exclusive offers for Amazon Prime customers

8. Bk consult periodically if the customer continues with the Amazon Prime status, in the negative case, it automatically deactivates the exclusive offers.

9. The customer can use the offers in different channels such as HD, MO, Kiosk and POS.

Coupon Code Redemption

Refence here → Offers /wiki/spaces/FEP/pages/3500998755 /wiki/spaces/L/pages/2382528539

On BK-ES side, it needs to be implement a reward loyalty mechanism where users can enter the coupon code during the checkout process. This mechanism should include the following steps:
a. Coupon Code Submission: Provide a field or option for users to enter the coupon code during the checkout process on the second platform.
b. Redemption: When the user submits the coupon code, BK-ES verifies its validity and checks if it matches any active marketing campaign codes.
c. Applying Benefits: If the coupon code is valid and matches an active marketing campaign, BK-ES applies the associated benefits to the user's cart or order.
d. Error Handling: If the coupon code is invalid or expired, the BK-ES should provide appropriate error messages to the user, indicating that the coupon code is not valid or has expired.

Rules: TBD

Timings: The campaign last until the end of the campaign and it’s composed by 2 different timelines

a) “Activation” = related to the social login activation (start&end date to be defined)

b) “Campaign = deadline benefit (start&end date to be defined)

This means that different users can have different ends of the campaign due to different activation dates.

Cumulative discounts are possible - should be checked the possibility to limit the usage of cumulative discounts.

🤔 Assumptions

• Migration to be completed before entering in the development phase (expected 1st week of September)

Acceptance Criteria

• Both plataform (Amazon and BK ES) will have a landing page to show the information about the promotion

• BK ES landing page allow the customer to start in the promotion (activation)

• BK ES must be able to validate in Amazon Prime the status of the customer

• Amazon Prime should share full name, phine number, email, ID and “Amazon Prime Status”

• The system needs to check the “Amazon Prime Status” every x period of time to validate the user is still an Amazon Prime member

• The customer must see his offers in a exclusive section like “My exclusive offers by Amazon” in the BK ES plataform

• The offers must be configurable and to allow:

  • Free fee delivery for a purchase of X€

  • Products with a special price

  • % of discounts in products or cart

  • Define the channel like HD, MO, Kiosk and POS

• Promotion has an “Activation” deadline and a “Campaign” deadline

• The exclusive offers can be used with other offers.

• The exclusive offers are availble to the customer during campaing deadline.

• The campaign deadline is started from the day of activation of each customer with the Amazon Prime status

• The campaign works for HD, MO, POS and Kiosk

• Reviewed by
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Design

Figma design here: [insert link]

Architectural Diagram

Release