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SOLUTION

The suggested solution is to change the status for the “replicated” users as “SUBSCRIBED”, while we maintain the real users that accepted the opt-in as “OPTED IN”.

It’s important to analyze the migrated data from Salesforce in which state the user is mapped. In case of “SUBSCRIBED”, we suggest to move into a deeper analysis of those profiles that could be mapped by the granularity of the data available (ex: loyaltyID)

ANALYSIS

Register the user by first time in PLK and replicate to BK

I created the user felipepg+braze45@ciandt.com on PLK STG

The first difference is that original there are many more information, and the name it is the same that the wrote in the field name, in the replicate it gets the first part of e-mail user.

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In the same page, there are some differences in the inferior part.

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On the second tab, there are more differences

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On the third tab, there are more differences:

Pasted Graphic 21-20240131-111652.pngPasted Graphic 22-20240131-111709.png

Register the user on BK after has the replication

Now, how it after create with the same email a register on BK

Register original of BK

In this case, both items stay with the same name in top of page, and some other attributes.

Pasted Graphic 23-20240131-121520.pngPasted Graphic 24-20240131-121544.pngPasted Graphic 25-20240131-121653.pngPasted Graphic 26-20240131-121707.png

In the second tab it has the same data, maybe the item get the information of old register.

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Analyze the first items of first register again

Now we will analyze how stay the old register, made the first register on PLK and with your replicate on BK

Don’t have difference

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Second Tab:

Pasted Graphic 35-20240131-122305.pngPasted Graphic 36-20240131-122319.png

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