Contents

What are personalized (or config) offers?

Offers configured as “config” are assigned to specific users and therefore used to implement personalization. As such, they will not appear on their own in the offers page in the app if they are not assigned to that particular user. These offers are only available for signed in customers and can only be redeemed once by the user before disappearing from the guest’s offer list.

How are personalized (or config) offers assigned?

There are four primary ways where personalized (or config) offers are used and assigned

1. Campaign Webhook Offer Assignment via Braze

Read more about it here: Campaign Webhook Offer Assignment via Braze

2. Promo Code Offer Assignment via Voucherify

Read more about it here: Promo Code Offer Assignment via Voucherify

3. Gamification Offer Assignment via Brame

Read more about it here: Gamification Offer Assignment via Brame

4. Support Offers via Support Tool

Read more about it here: /wiki/spaces/FEP/pages/3585998917

How do personalized (or config) offers look like?

Generally speaking, personalized (or config) offers will look and feel the same as regular systemwide (national) offers in the app. See example below

FAQs

How do I configure a personalized (or config) offer?

Both config and systemwide offers are configured in the same way. Follow the step by step guide here on how to create a config offer: Offers - Configuration Guide

Where can I configure personalized (or config) offers?

In Sanity navigate to the Config Offers folder (Order-Level Content > Loyalty & Offers > Incentives > Offers > Config Offers). Please note, the offer price and PLU will need to be configured in the POS.

Follow the step by step guide here for more information: https://rbictg.atlassian.net/wiki/spaces/HELP/pages/4902027448/Offers+-+Configuration+Guide#Where-are-offers-located-in-the-app%3F

Where do personalized (or config) offers show in the app after they are assigned?

When a personalized (or config) offer is assigned to a user, they show on the top of the user’s offer list. If multiple personalized (or config) offers are assigned to a user, they will still show on top of all other systemwide offers but they will follow the order set in Sanity under Live Config Offers section. Read more about it here: https://rbictg.atlassian.net/wiki/spaces/HELP/pages/4933091360/Live+Offers#Live-Config-Offers

What is the path URL for personalized (or config) offer in the app?

The URL used to directly access the personalized offer is built using the unique personalized offer ID. This means that for every user, the path to get to the personalized offer using the URL will be different.

Example URL: {base URL}/rewards/offers/{personalized offer ID}

Personalized (or Config) Offers