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This page documents the expected user experience when RBI guests are placing orders using a kiosk. Part of In-Store Loyalty & Offers Customer Journey

Contents

Work in progress, not ready to review

Need to add:

  • Not authenticated flows (including adding offer short codes)

  • Markets who only do one offer per order have a replace modal

  • Also one reward

1. Redeem offers

1.1. While signed out

This scenario is only available if the market has made open offers available to their guests.

1.2. Using the Loyalty Code

In this scenario, guests do not pre-select any offers and instead start their journey by scanning their Loyalty code at the kiosk.

Steps

Expected results (Kiosk)

Expected results (RBI app)

Guest taps on the Kiosk screen to start a new order

  • Loyalty sign in page shows up on the Kiosk and scanner becomes active

  • N/A

Guest opens the Loyalty code page on the RBI app

  • N/A

  • Loyalty code page is displayed:

Guest scans the loyalty code

  • Kiosk authenticates the guest and shows the home page

  • Scanner remains active

  • Guest receives a successful confirmation modal

Using the Kiosk screen, guest adds items to the basket

  • Basket updated in the Kiosk UI

  • No changes

Guest opens an offer on the RBI app, chooses to redeem in restaurant and scans it

  • Offer is added to basket and guest has the option to personalize the offer

  • Currently selected items remain in the cart, unchanged

  • Modal is shown to guest confirming that the offer has been added to cart

  • No loyalty points are added, since the guest is scanning an offer

Guest checks out and pays

  • Order number shows up on the screen

  • Receipt is printed

  • Guest sees a confirmation of points balance

1.3. Using offer pre-selection

In this scenario, guests pre-select offers on the RBI app and continue their journey in the kiosk by scanning the generated code. Then they add more offers to their basket by choosing those offers in the app and scanning them.

Steps

Expected results (Kiosk)

Expected results (RBI app)

Guest opens an offer on the RBI app

  • N/A

  • Offer page is displayed:

Guest taps “Use at restaurant”

  • N/A

  • Offer is added to the guest’s pre-selection

  • A unique offer code is generated

Guest opens another offer and taps “Use at restaurant”

  • N/A

  • A second offer is added to the guest’s pre-selection

  • Another unique code is generated

Guest taps on the Kiosk screen to start a new order

  • Loyalty sign in page shows up on the Kiosk and scanner becomes active

  • N/A

Guest scans the loyalty code

  • Kiosk authenticates the guest and shows the home page

  • The two pre-selected offers are added to the basket

  • Scanner remains active

  • Guest receives a successful confirmation modal

  • No loyalty points are added, since the guest is scanning offers

Guest opens an offer on the RBI app, chooses to redeem in restaurant and scans it

  • Offer is added to basket and guest has the option to personalize the offer

  • Currently selected items remain in the cart, unchanged

  • Modal is shown to guest confirming that the offer has been added to cart

  • No loyalty points are added, since the guest is scanning an offer

Guest checks out and pays

  • Order number shows up on the screen

  • Receipt is printed

  • Guest sees a confirmation of points balance

1.4. Limit one offer per purchase

2. Redeem rewards

2.1. While signed out

This is not possible. Rewards are only available to guests who have an account and have enrolled in the Loyalty program.

2.2. Using the Loyalty Code

Steps

Expected results (Kiosk)

Expected results (RBI app)

Guest taps on the Kiosk screen to start a new order

  • Loyalty sign in page shows up on the Kiosk and scanner becomes active

  • N/A

Guest opens the Loyalty code page on the RBI app

  • N/A

  • Loyalty code page is displayed:

Guest scans the loyalty code

  • Kiosk authenticates the guest and shows the home page

  • Scanner remains active

  • Guest receives a successful confirmation modal

Using the Kiosk screen, guest adds items to the basket

  • Basket updated in the Kiosk UI

  • No changes

Guest opens an offer on the RBI app, chooses to redeem in restaurant and scans it

  • Offer is added to basket and guest has the option to personalize the offer

  • Currently selected items remain in the cart, unchanged

  • Modal is shown to guest confirming that the offer has been added to cart

  • No loyalty points are added, since the guest is scanning an offer

Guest checks out and pays

  • Order number shows up on the screen

  • Receipt is printed

  • Guest sees a confirmation of points balance

2.3. Using reward pre-selection

2.4. Limit one reward per purchase

3. Select offers in the Kiosk

3.1. While signed out

3.2. While signed in

3.3. Limit one reward per purchase

4. Select rewards in the Kiosk

What happens when we allow choosing rewards from the kiosk UI? Would the app be updated in real time? If not, how do we ensure that guests don’t add more rewards to the basket than what they can redeem?

4.1. While signed out

4.2. While signed in

4.3. Limit one reward per purchase

5. Edge cases

To be added

  • Guest signs in, then scans a code from a different user

  • No labels