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This is a template that should be used to document each feature. It’s meant to be easy, not prescriptive - change it at will!

Table of contents

Definition

Status

DISCOVERY

RBIberia Owner

Raul Moreno Diaz

RBI Owner

Andrea Ruani

❓ Open questions

We need to constantly make this section empty.

Business questions

  1. What is the usage of this method payment in BK PT?

  2. Do you have any demographic or customer data related to those who make payments with card at home?

  3. Is this payment method used in PLK ES and/or BK ES?

  4. What has been the decrease in sales after the launch?

  5. What is the flow in Airtouch?

  6. Are there any regulatory or legal considerations that might impact the implementation of card payments at home?

Tech Questions

  1. What are the API endpoints of integrations?

  2. Is there any official technical documentation?

  3. What are the security/compliance concerns?

Business answer

  1. 30% of total (resp. operaciones) (Diamantino Carvalho)

  3. No, just BK PT

  4. 16.000€ from launch

  5. Same as cash payment (FE); “identificador de pago” is different

  6. No

  7. Reports should be updated with this new payment system

Tech answer

  1. Winrest; Homeria (delivery)

Requirements

Problem statement

BK PT customers are facing limitations and inconveniences when making payments. To address this, we aim to implement a feature that allows users to make card payments at home with a POS brought by the driver. The goal is to maintain the existing user experience avoiding impact on sales.

This feature was existing in the old platform and it represented 41% of all payments, composed by 32% on the app, 6% on the web and 3% through contact center (see below, first line “App pago con tarjeta”). It’s the main payment method and today it’s not implemented in BK PT.

Acceptance criteria

  • Available in web and app in BK PT

  • Integrate with Winrest and Homeria platform (considering the future development for the EMEA DMP)

  • Update reports with the new payment method

Solution

1) Payment by cash at home

Scenarios

Steps (POS scenarios)

Expected results

Online

Transaction completed

Offline (no battery)

Offline (no network)

Online with incidence

Design - Front End

Today in the Airtouch solution, on the user side we have the following flow:

Figma design here: [insert link]

Design - DMP

Restaurant management tool needs to show this option together with the other payment systems:

Figma design here: [insert link]

Data - DMP

2) Provide alternative payment system + discounts

Note: these is a proposal for the BK PT team to avoid the development of the payment by card at home

Considering the problem rely on TRUST, SIMPLICITY and VELOCITY, elements of the payment at home, BK PT could:

  • Prioritize MBWay as it’s the main online payment method in Portugal (3.5M users, 225M transactions - more here) and it’s also a fast, simple and trusted solution in the market

  • Offer discount codes to the users that made payment by card at home: the message should be focused on the usage of alternative payment methods

  • Add “pago seguro” and other logos to the payment page to make the user feel more comfortable (especially first time users)

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