Overview
The payment page is one of the most critical steps in a customer's purchasing journey.
Any difficulty faced at this stage may result in errors or, even worse, dropouts, directly impacting conversion rates and customer satisfaction.
We recently carried out a technical analysis and identified points for improvement that can reduce possible errors and dropouts.
This feature has a flag called Enable Processing Payment Splash Screen which should be enabled to be used. Key of feature: enable-processing-payment-splash-screen
PSP’s can enable this feature with this flag: Paycomet, Paymark, Adyen
To enable, this flag please contact your CSM.
PSP’s enabled all the time (There isn’t flag): Cybersource, Checkoutdotcom
For others PSP’s there isn’t this feature.
Paycomet:
Redirect the user when clicking on “Cancel“ inside the popup:
Redirect the user when clicking on the “close button“ in the popup:
Show the splash screen loading on the payment flow
Payment with Card (Onetime - First payment)
Payment with Card (Vaulted - Card saved)
Payment with Popup (Paypal, Waylet and Bizum)
on-close event and unexpected closes (Infinity Loading issue)
If some time the Popup unexpectedly closes, the page will show the modal informing a specific error:
The message errors can be changed to Lokalise, in the keys:
Title: uhohSomethingWrong
Description: paycomet.error.9999
Button: goToCheckout
Adyen:
Payment with Card (Onetime - First payment)
Payment with Card (Vaulted - Card saved)
Paymark:
Payment with Card (Onetime - First payment)
Payment with Card (Vaulted - Card saved)