Skip to end of metadata
Go to start of metadata

You are viewing an old version of this content. View the current version.

Compare with Current View Version History

« Previous Version 5 Next »

Contents

Overview

The in restaurant ordering flow happens when guests arrive to the restaurant and would like to use an offer. Offers can be added to the guest’s basket when placing a dine-in or takeaway order placed at the Kiosk or front counter (POS), or a drive-thru order placed at the POS.

There are two ways to add offers to a guest’s basket:

  1. By using the POS or Kiosk user interface, when the POS/Kiosk have the ability to list offers

  2. By selecting the offer(s) in the RBI app and entering or scanning the offer code in a POS or Kiosk.

This document covers specifically scenario 2.

Flow details

Steps

Examples

  • Guest downloads the app or opens the web app on their device’s browser

  • Guest creates an account (in markets that have open offers or guest checkout available, this step can be skipped)

  • Guest either:

    • Chooses an offer(s) and clicks on “Redeem In Restaurant” OR

    • Accesses the “My Code” page to access their loyalty code (only available if Loyalty has been activated)

  • Guest goes to a Kiosk or Cashier at the front counter or at drive thru and scans / inputs their loyalty code

  • Guest adds other items to the cart and checks out in the Kiosk or Cashier at the front counter or at drive-thru

Screen Recording 2024-08-05 at 11.17.25 AM.mov

  • At the Kiosk, guest sees page to sign in to loyalty by scanning or inputting loyalty code

  • Once guest scans or inputs loyalty code, guest receives a successful confirmation modal in the app

  • Guest adds other menu items in the kiosk to the cart

Note: scanning in a POS or Kiosk support offers and rewards only. Regular menu items cannot be scanned.

  • Guest checks out and pays for order at the kiosk

  • If Loyalty is active, guest sees updated loyalty points in the app

  • No labels