Contents
Overview
When guests place orders online via the app or website, these are converted into different “service modes” by the restaurant, as follows:
Pick up, i.e. the guest places the order, collects it at the restaurant and takes it away (also known as “collection” or “take away” in some markets);
Dine in, i.e. the guest places the order, collects it and eats at the restaurant;
Drive-thru, i.e. the guest places the order from their car and collects it at a drive through lane;
Table service, i.e. the guest places the order while sitting in the restaurant, to have it served at their table;
Delivery, i.e. the guest places the order to be delivered at their choice of address.
The purpose of this document is to cover all of these flows. Note that, for the purposes of online ordering, pick up and dine in are handled with a single flow.
All scenarios assume that:
Guests have either downloaded the app, or are accessing the web;
Guests have created an account and are ordering rewards.
Pick-up (and Dine-In)
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In some markets the “I’m Here” step is not active. In that case, the order is injected when payment is completed. | |
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Delivery
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Drive-thru
Steps | Examples |
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Table service
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Table service ordering can also be done by arriving to the restaurant, sitting on a table and scanning the QR code on the table. This will redirect guests to the app or web to place the order. The table number will already be pre-filled in. |  |
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