This is the Project Brief for first project of the BK DE - Oracle Rollout Program.

Contents

Project Overview

Executive Summary

This is the first project in BK DE’s Oracle Rollout Program, which aims to replace their current POS vendor (Toshiba) with Oracle, across all of their restaurant estate. This project in particular aims to roll-out Oracle in the first 100 restaurants, limited to restaurants that use Smoothr as their kiosk vendor.

Project Type

Technical project. The goal is to replace Toshiba with Oracle, like-for-like, with no other capabilities enabled and no functionality / feature loss from a guest experience point-of-view (e.g., Loyalty). Initially, enabling Pickup service mode was in scope, however it was later decided to be managed as a separate project (details here: Oracle Rollout - Enable Pickup).

Project Scope

Current Technology Stack

Composed of:

Toshiba POS
Smoothr kiosk (other kiosk vendors, Tillster and Acrelec, are out of scope for this project)
SIDES (previously known as Simply Delivery) tablet to receive Delivery orders
RBI Orders API
RBI Loyalty API
RBI Guest App (supporting Delivery orders only)

With the following integrations:

Toshiba POS integrated with the RBI Orders API to process delivery orders made via the RBI Guest App
RBI Orders API integrated with SIDES for delivery orders made via the RBI Guest App
Toshiba POS integrated with the RBI Loyalty API for loyalty points earn/burn during in-store orders
Smoothr kiosk integrated with the RBI Loyalty API for loyalty points earn/burn during in-store orders
Smoothr kiosk integrated with Toshiba POS to support the Pay at Counter flow during in-store orders

There is no integration between SIDES and Toshiba. When Delivery orders are placed, they are routed to the SIDES tablet and restaurant staff manually keys in the order contents into Toshiba.

Proposed Changes

The main change is the replacement of Toshiba POS with Oracle Symphony POS, running on a Multi-Tenant Environment (MTE) created by Oracle specifically for BK DE. This will require:

Oracle to extend the existing Orders and Loyalty integrations to support BKDE-specific requirements (see relevant section below);
Khumbu to act as an interface between Oracle POS and RBI to convert Oracle requests into the format expected by the RBI API’s
Smoothr to develop an integration with Oracle POS to support the Pay at Counter flow.

Out of Scope

Kiosk vendors other than Smoothr;
Changes to the existing RBI integration with SIDES;
Capabilities not currently supported by Toshiba POS, such as Pickup.

Is Content out of scope, or do we need to change anything in Sanity?

Market-Specific Requirements

Orders

TBC

Loyalty

Requirement	Owner	Status	Status Updates	Impact
Earning Loyalty points requires prices at the Combo level	Oracle	IN PROGRESS	Requirement discussed with Oracle and understood. SOW shared, awaiting RBI acceptance.	REQUIRED to enable Loyalty
Multi-scanning	Oracle	IN PROGRESS	Presented to Oracle the customer journey scenarios. Pending Oracle to review and issue an SOW.	REQUIRED to enable Loyalty
Personalized Offers	Oracle	TO DO	Need to test to understand if personalized offers are supported in the in-store journey today.	REQUIRED to enable Loyalty
Deposits do not count toward loyalty points calculation	Oracle	IN PROGRESS	Requirement discussed with Oracle and understood. SOW shared, awaiting RBI acceptance.	POSSIBLE to launch without this feature. Impact: extra points earned by guests when they pay deposits.
Pay@Counter between Smoothr and Oracle is supported	BK DE and RBI	TO DO	BK DE reported that initial tests showed pay@counter with loyalty is not working. RBI to help investigate root cause to identify solution(s) and owner. Documented here: https://rbictg.atlassian.net/wiki/spaces/RDP/pages/4297097314/Kiosk+-+Edge+Cases#2.-Users-Order-in-Kiosk-and-Pay-%40-Counter	POSSIBLE to launch without this feature. Impact: guests have to re-order at the counter if they want to earn their loyalty points.
~~Non-Loyalty stores are supported~~	~~Oracle~~	TO DO	~~Oracle to add a warning message to inform the cashier that the guest will not earn loyalty points. Documented here:~~ https://rbictg.atlassian.net/wiki/spaces/RDP/pages/4297228298/POS+-+Edge+Cases#3.-Stores-without-Loyalty	NOT NEEDED ~~for the pilot, but will be required before Toshiba can be decommissioned in non-loyalty stores.~~

Key Stakeholders

BK DE

	Name	Company/Role	Responsibilities
1	Julia Barsch	Head of Digital	ACCOUNTABLE Project sponsor
2	Oliver Mielentz	Head of IT	RESPONSIBLE Leading implementation and rollout
3	Raik Alt	POS Manager	RESPONSIBLE Support any POS configuration
4	Melina Rönpagel	Digital Manager	INFORMED
5	Mariann Reitz	CRM/Loyalty Manager	INFORMED
6	Nena Sattich	Content Management, David & Martin Agency	CONSULTED In case there are content changes required
7	Lionel Knobloch	Content Management, David & Martin Agency	INFORMED

RBI

	Name	Company/Role	Responsibilities
1	Costley-white, Theodora	Director, Restaurant Tech	ACCOUNTABLE Program Manager
2	Rashid, Tahir	Project Manager, Restaurant Tech	RESPONSIBLE Project Manager
3	Marrara, Jean	Director, Restaurant Tech	CONSULTED SME and decision-maker for Oracle integration technical requirements. Single point of contact for Oracle
4	Jabeen Khan, Roha	Service Delivery Manager, Restaurant Tech	INFORMED Will take over business as usual once all is tested and signed off
5	Benet, Anton	Product Director, Digital	CONSULTED SME and decision-maker for the Orders integration
6	Fernandez Pranno, Marco Manuel	Engineering Director, Digital	CONSULTED SME and decision-maker for the Orders integration
7	Magdalena Dlugolecka	Product Manager, Digital	RESPONSIBLE Product Manager for the Fulfilment products including Orders, responsible for supporting vendors.
8	Yildirim, Semih	Product Manager, Digital	RESPONSIBLE Product Manager for the Menu and Restaurants products including menu integrations, responsible for supporting vendors.
9	Silva, Carlos	Director, Digital Product Management	CONSULTED SME and decision-maker for the Loyalty integration
10	Burillo, Alejandro	Engineering Manager, Digital	CONSULTED SME and decision-maker for the Loyalty integration
11	Lopes da Costa, Valentina	Product Manager, Digital	RESPONSIBLE Product Manager for the Loyalty product including offers, responsible for supporting vendors.
12	Sistla Sumanth	Director, Customer Success	ACCOUNTABLE Project sponsor, Customer Success
13	Fagundes, Silvia	Senior Manager, Customer Success	RESPONSIBLE Single point of contact between RBI and BK DE
14	Philipp Hühler	Area Franchise Lead, BK EMEA	INFORMED
15	Daniela Corrales	Director, Guest Experience	ACCOUNTABLE Project sponsor, King Journey
16	Garcia, Sergio	Ops Transformation Manager, Guest Experience	INFORMED
17	Carlo Zilstra	Director, Operations	INFORMED

Vendors

	Name	Company/Role	Responsibilities
1	Stefan Rittelmeyer	Online Corner	RESPONSIBLE Point of contact to manage configuration into POS
2	Shams Fathima	Khumbu	RESPONSIBLE Point of contact for Khumbu development
3	Maurice O’Callaghan	Account Executive, Oracle	RESPONSIBLE Point of contact for Oracle development

Preliminary Timeline

All timelines and milestones are being tracked on this Monday board.

To add high level milestones here

Estimated Budget

TBC

Potential Risks

TBC

Dependencies

RBI

Any dependencies on our side?

Oracle

This project has multiple dependencies on software development work that must be done by Oracle to implement BKDE-specific requirements. Work done by Oracle must be covered by an SOW agreed and signed by RBI. Status of active SOW’s is tracked here: https://rbictg.atlassian.net/jira/software/c/projects/ORA/boards/1992.

Smoothr

Smoothr must integrate with Oracle POS to send them orders where guests chose to pay at counter.

Success Criteria

All test cases listed <link TBC> are passing
Oracle POS is processing in-restaurant orders for the first 100 restaurants selected
Toshiba POS has been switched off on the same stores

Approvals Required

TBC

Oracle Rollout - First 100 Restaurants