Overview
Currently, issues on our platform are presented through error modal events in Amplitude. While this approach is functional, it has significant limitations, focusing only on the appearance of the modal and failing to provide a clear view of the actual source of the problems. Error modals can represent both front-end and back-end failures, arising from various factors such as configuration errors, improper implementation, partner integrations, and user-induced errors. Currently, there is no clear path to understand fluctuations in error modals, which hinders the team's ability to identify friction points that users experience on our platform.
We will implement a protocol to send errors with an initial layer of granularity to mParticle, allowing for more effective use in Amplitude, providing immediate insights into the causes of variations and enabling deeper analysis.
To address these issues, a list of error codes has been proposed for documentation:
Paycomet | Key | Description | Screen |
|---|---|---|---|
102 |
| Operation not allowed for the credit card type |
|
130 |
| Represents an error related to credit/debit card transactions. |
|
111 |
| The payment transaction was rejected because the user informed an invalid card CVV. |
|
115 |
| The payment transaction was rejected because card issuer could not validate card owner's identity. |
|
1367 |
| Represents an error when In-Flight offline payments are rejected. An example of occurrence is when the same card has several payments in "flight" at the time and one is finalized, the rest might be denied. |
|
1192 |
| Represents an error when the user's IP address is not from an allowed country. Ex.: Iberia payments only allowed from Spain and Portugal. |
|
1202 |
| Represents an error when the number of failed attempts from the same user has been exceeded. |
|
1196 |
| Authorization from different country than card issuer, not allowed |
|
This feature has a flag called enable-rbi-error-2 which should be enabled to be used.
To enable, this flag please contact your CSM.