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Modifiers allow guests to customize items. They can be added, removed, increased or decreased. For example, you can remove lettuce, tomato and pickles from a Whopper.

Oracle

Marrara, Jean to add modifier config in Oracle.

Sanity

Most of the modifier content configurations will be the same as any other POS except for the PLU Mapping (Vendor Configs) and configurations for modifiers and modifier multipliers within Item → Options, for the shared content configurations please refer to the Modifier page.

For Definition Sequence and Price Sequence fields, you (the operator/FZ) will not need to do manual configurations. Just for your information:

  • priceSequences will be used for determining the ADD and NO modifiers, as well as pricing across service modes.

  • Definition sequence will be kept constant to a value of 1.

Example PLU

definitionSequence

priceSequence

A single PLU per modifier, e.g. 123456.

1 in all cases.

priceSeq 2 = In Restaurant Add

priceSeq 3 = In Restaurant No

priceSeq 6 = Delivery Add

priceSeq 7 = Delivery No

Only 2 levels of modifiers are supported for mobile ordering: ADD and NO. Additional modifier multipliers (more granular levels of customization such as ‘heavy ketchup’, ‘light ketchup’) are not supported for mobile ordering at this time.

In your brand and country Sanity environment, you will see the Service Mode Groups (In-restaurant and Delivery) and POS used. For each Service Mode Group (In-restaurant and Delivery), you will need to configure the correct PLU. Oracle - In-Restaurant and Oracle - Delivery dropdown needs to be expanded for Oracle PLU Mapping for each service mode respectively:

image-20241126-161648.png

ConstantPLU PLU type will be used for each modifier, no PLUs will be defined for modifier multipliers:

image-20241126-161726.png

Additionally, a single Sanity document (page) will be used for each modifier, with a shared single PLU used for both in-restaurant and delivery service modes.

All modifiers for a given item will be configured under Item --> Options:

image-20241120-101852.png

ADD and NO values for modifiers will also be available under Item --> Options via a UI selection option by default for all modifiers added:

[IMAGE WITH THE NEW UI COMPONENT FOR ADD/NO]

Note that the above UI selection options can be used only for the Oracle POS. They cannot be used for other POS vendors such as NCR.

Scenario

UI Configuration

If a guest can remove a modifier from an item and can also add more.

Both the Add and No UI selections will be selected/turned on.

If a guest cannot remove a modifier from an item but can still add more of it.

The Add UI selection will be selected/turned on.

If a guest can remove a modifier from an item but cannot add more.

The No UI selection will be selected/turned on.

If a guest cannot do anything about a modifier from an item.

No need to add that modifier under Item --> Options. 

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