Oracle Configuration

Oracle is one of RBI’s approved Point Of Sale (POS) systems.

This is the parent page for Oracle Configuration, which details how menu structure and other settings should be configured.

Contents

Outline

Overview Oracle
- PLU vs priceSeq vs defSeq
- System Requirements:
  - Symphony Transaction Services Gen2 (STS Gen2) https://docs.oracle.com/en/industries/food-beverage/simphony/omsstsg2api/index.html
Menu Configuration
- Item
  - Sanity guide
  - Oracle guide
- Modifiers
  - Sanity guide
  - Oracle guide
- Combo
  - Sanity guide
  - Oracle guide
- Reward
  - Sanity guide
  - Oracle guide
- Offer
  - Sanity guide
  - Oracle guide
Price & Availability changes
- Availability
  - Menu item availability on a store-level is the same per service mode – availability for pick-up and delivery is the same.
  - Oracle guide – how to set item as (un)available
- Change item price
  - Oracle guide – how to change item price
- POS changes in P&A take around 30min to be reflected in the STS cloud. A manual update can be forced using the “Update” button in the POS [include picture].
Order firing
- We use pickupTime to schedule future orders. pickupTime indicates the time requested for the order to be collected.
- Oracle adds prep time to the pickupTime. Franchisees must add a prep time value for serviceLevelTime in Oracle.
Order cancelation
- Restaurants cannot void online orders at the POS because Oracle does not inform our platform of voided orders.