Document Status | IN PROGRESS |
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⏮️ Context
What is the context and status quo of the opportunity
In Iberia, the operations teams had the flexibility to manage the available payment methods through the previous tools (homeria and airtouch). Teams were used to request these changes and to get 24/7 support to implement them very fast, to adjust to the business requests.
Changing to RBI tools, there is no 24/7 support for the payment methods configurations. This can be an issue, especially when the team needs to disable a specific payment method very fast due to restaurants' requests.
As Iberia could lose flexibility to activate/deactivate the payment methods, this was identified as a migration gap.
🎯 Problem Statement
Summary of the opportunity’s main findings and what is going to be addressed
Restaurants need to activate/deactivate the payment methods to adjust to different business scenarios. Usually restaurants request to deactivate the offline payment methods (cash, voucher and terminal at home).
These are the most common use cases:
❔ Expected Outcome
What are the goals the opportunity is going to address
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📈 Success Metrics
List here which are the metrics to look at to define success for the solution implemented. Use those KPIs to define the current status
❓ Open questions
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Insights
1️⃣ Stakeholder Interviews
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2️⃣ Analytics
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3️⃣ User Research
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4️⃣ Competitor Landscape
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