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This page summarizes the results of the order injection tests performed using the Oracle lab located in Miami.

  • App ordering indicates whether the order was successful from an app point of view.

  • POS injection indicates whether the order was successful from a POS point of view, including correct behavior.

  • All orders contain a single Whopper.

  • All orders were testing using lab 9000 in BK MX staging.

Glossary

ORB = Order Ready Board. Screen used to display order status to guests in the restaurant. It has 2 columns – “Preparing” and “Ready”.

KDS = Kitchen Display Screen. Set of screens in the kitchen which indicate restaurant members what to prepare. Each ‘station’ (fryers, drinks, sandwiches, expeditor) has its own screen.

DSS = Dynamic Service System. It’s an improved order assembly process – restaurants remove the heating chute, add labels/stickers to most items, make everything to order and add an expediting table. The expediting table introduces the role of the expeditor, who puts together the order and ensures all items are there. This improves order accuracy.

So when an order is placed,

  • Customer receipt is printed.

  • Each station will print one sticker per menu item (e.g. sandwich station print sticker with Whopper). Each sticker contains the sales channel, one product and its condiments.

  • The landing table will print a controller sticker will all items in the order.

Test results

Service mode

Payment method

Time firing

Evidence / Comment

App ordering

POS injection

Expected behavior

1

Pick up / Dine In

Credit card

Now

App: image-20250228-190840.png

POS: image-20250302-212859.png image-20250302-213243.png

  • Receipt prints immediately when order is placed. ✅

  • DSS stickers print immediately. ✅

  • Order goes to KDS and ORB immediately. ✅

✅

✅

-

2

Pick up / Dine In

Credit card

Future

App: image-20250228-191317.png

POS: receipt prints image-20250303-071600.png, stickers at time of firing image-20250303-071701.png , KDS/ORB at time of firing image-20250303-072616.png

  • Receipt prints immediately upon placing the order, but order does not appear on KDS or ORB. ✅

  • I selected 2:30PM, receipt shows order is to be injected at 2:31PM (“Tiempo para inicio”). ✅

  • Order does not appear in “Open orders” on the POS. ✅

  • Order is sent to the KDS at the selected time. DSS stickers print at the selected time. ✅

  • Order does not appear in the ORB on the selected time. (error)

✅

(error) (missing ORB)

Order appears on ORB at selected time.

3

Pick up / Dine In

Cash

Now

App: image-20250228-192315.png

POS: DSS stickers print image-20250303-072109.png , open orders page image-20250303-072011.png , paying order image-20250303-072222.png , KDS/ORB after paying image-20250303-071928.png

  • Receipt does not print immediately. ✅

  • DSS stickers print immediately. (error)

  • Order goes to the ORB and KDS immediately. (error)

  • Order appears under “Open orders” in the POS. ✅

  • When order is selected in “Open orders” and paid, customer receipt is printed. ✅

✅

(error)

Order is only sent to KDS and ORB once it’s paid, even if selected time is “Now".

4

Pick up / Dine In

Cash

Future

App: image-20250228-192932.png

POS: paying order image-20250303-072351.png , receipt and DSS print image-20250303-072410.png , KDS/ORB upon paying image-20250303-072709.png

  • Receipt and DSS stickers do not print immediately. ✅

  • Order does not go to ORB immediately. ✅

  • Order appears under “Open orders” in the POS. ✅

  • When order is selected in “Open orders” and paid, customer receipt is printed, order is sent to KDS and ORB, DSS stickers print. ✅

✅

✅

-

(Selected future time for unpaid orders doesn’t matter as order can only be fired when paid)

5

Drive Thru

Cash

n/a

App: image-20250228-193957.png

POS: DT open orders page image-20250303-072850.png , paying order image-20250303-072923.png , KDS/ORB after paying image-20250303-073051.png

  • Receipt and DSS stickers do not print immediately. ✅

  • Order does not go to ORB immediately. ✅

  • Order appears under “Open orders”in the DT POS. ✅

  • When order is selected in “Open orders” and paid, order is sent to KDS, DSS stickers print. ✅ Customer receipt is not printed (question)

  • Order is not sent to the ORB as it is a DT order. ✅

✅

✅

-

(Is customer receipt sent to a separate DT printer?)

6

Drive Thru

Credit card

n/a

App: image-20250228-194925.png

POS: DT open orders page image-20250303-073508.png , paying order image-20250303-073425.png , DSS stickers after paying image-20250303-073357.png , KDS/ORB after paying image-20250303-073617.png

  • Receipt and DSS stickers do not print immediately. ✅

  • Order does not go to ORB immediately. ✅

  • Order appears under “Open orders”in the DT POS. ✅

  • Order requires payment. (error)

  • When order is selected in “Open orders” and paid, order is sent to KDS, DSS stickers print. ✅ Customer receipt is not printed (question)

  • Order is not sent to the ORB as it is a DT order. ✅

✅

(error)

Same as cash drive thru, but no need to pay the order as it’s already paid. Team members can look up the order and fire it to the kitchen.

7

Table service

Credit card

n/a

App: image-20250228-195424.png

POS: receipt/DSS image-20250303-073820.png, ORB/KDS image-20250303-073858.png

  • Receipt prints immediately when order is placed. It contains the table number. ✅

  • DSS stickers print immediately. Controller sticker contains table number. ✅

  • Order goes to KDS immediately. ✅

  • Order is not sent to the ORB as it is a table service order. ✅

✅

✅

-

8

Table service

Cash

n/a

App: image-20250228-195800.png

POS: DSS stickers image-20250303-073952.png , ORB/KDS image-20250303-074020.png

  • Receipt does not print immediately. ✅

  • DSS stickers print immediately. (error)

  • Order goes to the KDS immediately. (error)

  • Order appears under “Open orders” in the POS. ✅

  • When order is selected in “Open orders” and paid, customer receipt is printed. ✅

✅

(error)

Order is only sent to KDS and ORB once it’s paid at the front counter.

9

Delivery

Cash

Now

App: image-20250228-205316.png

POS: paying order and manually firing image-20250303-074427.png , ORB/KDS image-20250303-074300.png

  • Order appears under “Open orders” in the POS. ✅

  • When order is selected in “Open orders” and paid, customer receipt is printed, order is sent to KDS and ORB, DSS stickers print. ✅

  • Firing command from Deliverect does not fire the order (Timely Kitchen Injection). (error)

✅

✅ (manual firing)

(error) (fire command TKI)

Order is fired to kitchen even if unpaid. Driver will collect the money.

10

Delivery

Credit card

Now

App: image-20250228-210236.png

POS: open orders page image-20250303-083124.png , receipt print image-20250303-083045.png , DSS stickers print image-20250303-081912.png, ORB/KDS image-20250303-081453.png

  • Order appears under “Open orders” in the POS. ✅

  • When firing command from Deliverect is received, the receipt is printer. However, the order does not appear on the KDS or ORB at that time, and DSS stickers aren’t printed. (error)

  • Instead, the receipt contains a future injection time (“tiempo para inicio” at 4:09PM). Order is sent to KDS/ORB/DSS at that time (error)

✅

(error)

Order should be sent to KDS/ORB/DSS when firing command is received.

11

Delivery

Cash

Future

Not enabled in BK MX

-

-

-

12

Delivery

Credit card

Future

Not enabled in BK MX

-

-

-

Lab setup

image-20250302-212742.pngimage-20250302-212812.png

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