9:00 - 11:00

Intro

• Oracle & RBI members introduction.

• Discuss workshop objectives:

  • Align on standardized menu structures and payloads for all markets.

  • Create guides for Oracle POS configurations.

  • Answer questions on order injection, P&A and data.

• RBI explains guest journey in their platform:

  • Mobile ordering.

  • Loyalty POS in-restaurant scenarios.

• RBI covers diagrams on interactions between different platforms.

Menu

• Pricing & Availability questions Menu - Pricing & Availability

  • Store status webhook

  • P&A endpoints

  • P&A changes webhook

  • Combo pricing

  • Automated POS PLU sync

  • Receive external P&A

  • Late night pricing

11:00 - 12:30

Menu & Loyalty

• Step by step guide on how to configure each menu structure in Oracle POS

  • Menu - Oracle Configuration

    • Items (Ala Carte)

    • Modifiers (Condiments)

    • Combos (Combo Meals)

    • Comboslots (Combo Meal Groups)

Menu

• Order injection questions Menu - Order Injection

  • Service mode

  • Fees

  • Deposit and sugar tax

  • Pre-ordering

  • Fiscal integrations

  • Order cancelation

  • Order firing

  • Actionable Feedback for Pricing / Commit errors

12:30 - 13:30

13:30 - 15:00

Menu & Loyalty

• Step by step guide on how to configure each menu structure in Oracle POS

  • Offers & Rewards - Oracle Configuration

    • Loyalty Rewards

      • Rewards with an item

      • Rewards/Offers with a combo

      • Rewards/Offers with a cart discount

      • Rewards/Offers with a product discount

    • Offers/Personalized Offers

      • Offers with an item

      • Offers with a combo

      • Offers with a cart discount

      • Offers with a product discount

Loyalty

• Sanity config Offers & Rewards - Sanity Configuration

• Other questions

  • Can we support adding rewards directly from the POS screen after guests have identified themselves? How can we mitigate fraud risks?

  • Rewards Points + Currency

  • Rewards % Discount Products

  • Are you including Loyalty IDs in the T-Log, so our analytics teams can identify the users behind each transaction?

15:00 - 17:30

Menu & Loyalty

• Oracle payloads for Transaction Services Gen 2

  • Menu - Payload format

    • Items (Ala Carte)

    • Combos (Combo Meal and Combo Meal Groups)

  • Offers & Rewards - Payload Format

    • Rewards with an item

    • Rewards/Offers with a combo

    • Rewards/Offers with a cart discount

    • Rewards/Offers with a product discount

Data

• T-Log

• Cart analysis

Conclusion

• Next steps