Purpose

This endpoint is used to cancel a loyalty order and refund the guest’s loyalty points at a client device (typically a POS or Kiosk terminal).

Request format

Endpoint

PUT /loyalty/transaction/pos/{loyaltyTransactionId}/void

Headers

As documented here: Loyalty API - Getting Started.

Body

loyaltyId <string>: unique identifier of the loyalty user in UUID format.
transactionId <string>: unique identifier of the loyalty transaction created in UUID format.
channel <string>: “Restaurant”, “App”, or “Web”. Always use “Restaurant” for In-Restaurant orders.
created <string>: string that represents the current date and time of the request.
serviceMode <string>: service mode of the order being placed. This can be “EAT_IN”, “TAKEOUT”, ”DRIVE_THRU”, “CURBSIDE”, or “TABLE_SERVICE”.
status <string>: status of the order that indicates if the order is still pending or if it has been completed. This can be “PENDING” for orders not yet completed and “CLAIMED” for orders that were completed.
transactionDetails: object identifying order information from the request (POS or Kiosk):
- currency <string>: the ISO currency code used in the market.
- order: array identifying all products inside the order. each product is an object with these fields:
  - name <string>: name of the product.
  - price <number>: price of the product.
  - productId <string>: PLU of the product.
  - productType <string>: type of the product. This can be “combo”, “item”, “reward” or “offer”.
  - quantity <number>: number of times this product was ordered.
  - referenceId <string>: line ID of product
  - tax <number>: tax amount attributed to this product.
  - parentReferenceId <number> (optional): line id of parent product. Only relevant for children products (e.g. a coke drink that was ordered as part of a whopper medium meal combo).
- payments: array with an object identifying payment information of the order:
  - amount <number>: total cost of the order in cents.
  - type <string>: type of payment method that was used during payment for order. This can be “CASH”, “VISA”, “MASTERCARD”, ”AMEX”.
- posVendor: object identifying system making the request (POS or Kiosk):
  - transactionId <string>: the POS transaction identifier.
  - storeId <integer>: uniquely identifies the store where the guest is identifying from.
  - terminal <string>: identifies the POS or Kiosk terminal used in the restaurant
  - operator <string>: identifies the POS operator (only applicable for orders made on a POS terminal)
  - posType <string>: identified the type of POS or Kiosk system making the request. This value must have been previously agreed between the vendor and RBI, so that the correct integration configuration is applied. In most cases, this will be set to a value of “Partner”.
  - supportingPos <string> (optional): used mainly by kiosk vendors, this field will need to refer to the POS vendor of the store the kiosk is sending the request from.

Example request

{
    "loyaltyId": "{{loyaltyUserId}}",
    "transactionId": "{{loyaltyTransactionId}}",
    "channel": "Restaurant",
    "created": "2021-05-04T13:39:47Z",
    "serviceMode": "Eatin",
    "status": "CLAIMED",
    "transactionDetails": {
        "currency": "USD",
        "order": [
            {
                "name": "med whopper combo",
                "price": 5.00,
                "productId": "$plu",
                "productType": "combo",
                "quantity": 1,
                "referenceId": "1", // line id
                "tax": 0
            },
            {
                "name": "whopper",
                "parentReferenceId"?: "1", // line id of parent element (for children entries)
                "price": 0,
                "productId": "$plu",
                "productType": "item",
                "quantity": 1, 
                "referenceId": "2", // line id
                "tax": 0
            },
            {
                "name": "med fries",
                "parentReferenceId"?: "1", // line id of parent element (for children entries)
                "price": 0,
                "productId": "$plu",
                "productType": "item",
                "quantity": 1,
                "referenceId": "3", // line id
                "tax": 0
            }
        ],
        "payments": [
            {
                "amount": 500,
                "type": "CASH",
                "ccToken": "optional PAN token"
            }
        ],
        "posVendor": {
            "operator": "300", // operator / cashier id
            "posType": "Kiosk vendor name",
            "supportingPos": "POS vendor name (optional field)", // vendor to return plu for
            "storeId": "9999",
            "terminal": "0", // terminal id
            "transactionId": "000000000257" // vendor transaction id
        },
    }
}

Response Format

Success response body

transactionId <string>: unique UUID identifier of the loyalty transaction created.

Success response example

{
  "transactionId": "$transactionId" // uuid of the loyalty order/transaction
}

Error responses

All error responses use the standard Loyalty API v1 - Error Responses format.

HTTP 400 (Bad Request) if the request body has an incorrect format. In this case, the response will include details about which specific field or fields have an incorrect format.
HTTP 401 (Unauthorized) if authentication headers are missing or not valid.
HTTP 404 (Not Found): in the following scenarios indicated in the code field of the error response:
- "UserNotFoundError": the Loyalty user (specifically the loyalty id) was not found.
- "TransactionNotFoundError": the transaction (specifically the transaction id) was not found.
- "RewardNotFoundError" : the reward was not found.
- "OfferNotFoundError" : the offer was not found.

RBI Developer Portal

Loyalty API v1 - Void