Uber PIN Code Implementation

Owned by Fagundes, Silvia
Last updated: Sept 25, 2024
2 min read

1. Purpose

Burger King UK have requested to display Uber’s delivery pincode in RBI’s web and app for delivery orders that originate in the RBI platform.

Uber’s pincode verification requires the driver to obtain and enter a 4-digit pincode from the customer. Once the driver enters the correct pincode in the Uber driver app, the verification step is satisfied, and the courier can successfully complete the dropoff.

2. Business and Operational Requirements

Scope

  • Uber will enable dynamic pincode verification for Burger King UK. This means that some delivery orders will require drivers to obtain a 4-digit pincode from the customer to complete the order.

  • RBI will display the 4-digit pincode generated by Uber in the delivery order confirmation page, so that guests can easily access it and provide it to drivers. RBI will also display the 4-digit pincode in the email receipt.

image-20240916-150755.png
Order confirmation page for illustrative purposes

Assumptions

  • Uber’s pincode will have exactly 4 digits.

  • Uber will use the last 4 digits of the customer phone number as the 4-digit pincode.

  • Uber’s pincode cannot change once generated.

  • Uber will decide whether to require the pincode based on the likelihood of fraud for each order.

  • Uber will make the 4-digit available to Deliverect in 2 ways: (1) as part of the CREATE_DELIVERY response and (2) via webhook.

  • Deliverect will provide that information to RBI via RBI’s Partner API, following RBI’s instructions.

  • In RBI’s website and app, the pincode will only be displayed in the order confirmation page. The pincode will also be included in the email receipt that RBI sends to guests. The pincode will not be displayed to guests through any other RBI channel. This means that RBI will not send the pincode to guests via push notifications, in-app modals, SMS, emails other than the email receipt or any other channel.

  • Uber’s pincode will only be displayed for delivery orders that originate in our platform, and for restaurants that use Uber Direct as a delivery fulfillment provider.

3. Timeline

TBC