/
Rewards - Online Ordering Flow

Rewards - Online Ordering Flow

Owned by Lopes da Costa, Valentina
Last updated: Aug 21, 2024
3 min read

Contents

Overview

When guests place orders online via the app or website, these are converted into different “service modes” by the restaurant, as follows:

  • Pick up, i.e. the guest places the order, collects it at the restaurant and takes it away (also known as “collection” or “take away” in some markets);

  • Dine in, i.e. the guest places the order, collects it and eats at the restaurant;

  • Drive-thru, i.e. the guest places the order from their car and collects it at a drive through lane;

  • Table service, i.e. the guest places the order while sitting in the restaurant, to have it served at their table;

  • Delivery, i.e. the guest places the order to be delivered at their choice of address.

The purpose of this document is to cover all of these flows. Note that, for the purposes of online ordering, pick up and dine in are handled with a single flow.

All scenarios assume that:

  • Guests have either downloaded the app, or are accessing the web;

  • Guests have created an account and are ordering rewards.

Pick-up (and Dine-In)

Steps

Examples

Steps

Examples

  • Guest chooses the restaurant they would like to order from

  • Guest chooses reward(s) and adds them to their cart

  • Guest checks out and pays

  • When close to the restaurant, guest taps “I’m here”. This triggers the order injection into the POS.

In some markets the “I’m Here” step is not active. In that case, the order is injected when payment is completed.

  • The order is injected into the POS

  • The restaurant prepares the order

  • When the order is ready, guest picks up the order at the front counter of the restaurant

image-20240809-133305.png

Delivery

Steps

Examples

Steps

Examples

  • Guest enters the address where they would like their order to be delivered

  • Guest chooses reward(s) and adds them to their cart

  • Guest checks out and pays

  • Delivery order arrives at guest’s home

  • Guest picks up the order outside his home and enjoys the meal

image-20240809-134555.png

Drive-thru

Steps

Examples

Steps

Examples

  • Guest chooses the restaurant they would like to order

  • Guest chooses reward(s)

  • Guest checks out and pays for drive-thru online order

  • After placing the order in the app, guest picks up the order at the drive thru lane

image-20240805-094209.png

 

 

Table service

Steps

Examples

Steps

Examples

  • Guest chooses the restaurant they would like to order from

  • Guest chooses reward(s) and adds them to their cart

  • Guest choses table service at checkout and inputs table number into the app of where he is sitting on

 

Table service ordering can also be done by arriving to the restaurant, sitting on a table and scanning the QR code on the table. This will redirect guests to the app or web to place the order. The table number will already be pre-filled in.

image-20240812-081415.png

  • The order is injected into the POS

  • The restaurant prepares the order

  • When the order is ready, the TM brings the order to the guest’s table

image-20240812-081536.png

Related content