Applications

Guest Application (Web/iOS/Android)

New fee - customers must pay for the bag usage

To support environmental sustainability goals, Portugal has implemented a new law requiring customers to pay a tax on paper bag usage. This feature adds the tax to the customer's order and displays it throughout the customer journey. Currently, this applies only to BK Portugal, but similar laws are expected to be adopted in other European countries. This configuration can be extended and managed through Sanity. More details can be found /wiki/spaces/COG/pages/4892786909.

Rules to limit the usage of offline payment methods

When home delivery orders are canceled with offline payments (such as cash, voucher, terminal machine at home) as the payment method, it results in significant losses for RBI. To mitigate this risk, new rules can be set to limit the use of offline payment methods:

• First Purchase: if it’s their first home delivery order, customers can pay using offline payments for orders up to a certain amount. Example: Cash payments are allowed for orders up to €60.

• Second Purchase Onwards: for all subsequent orders, another amount can be set to limit the offline payment methods. Example: Cash payments are allowed for orders up to €80.

• Cancellation History: If a previous home delivery was canceled due to specific reasons and offline payment was used, the customer won't be able to use offline payment methods for the next order.

If an order meets these criteria, offline payment options will be hidden during checkout. These rules can be adjusted on DOP and viewed in Sanity. More details are available here.

Digital Operations Portal

Configuration of Rules to limit the usage of offline payment methods

Now it’s possible to configure rules on DOP to reduce the usage of offline payment methods for home delivery orders.

These rules can be configured by restaurant or group of restaurants. More details here.

Users & CRM

Sign up across multiple apps

• We completed the roll out of the feature to allow customers to use the same email address to sign up across multiple apps

• Each user account will be unique to each app even though the email address can be the same

• Customers will be asked to sign up if they don’t already have an account for that app in that country

Data Plan Optimisations - Update 1

• As part of the ongoing work to optimise the data plan, the following events will be deprecated since they are not actively being used in campaigns or analytics charts: