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The in restaurant ordering flow happens when guests arrive to the restaurant and would like to use their loyalty account to order an offer in the Kiosk or POS of that restaurant. The offer(s) can be ordered in a dine in order placed at the Kiosk or front counter, take away . Offers can be added to the guest’s basket when placing a dine-in, table service or takeaway order placed at the Kiosk or front counter (POS), or a drive-thru order placed at the POS of that restaurant.
Guests need to open their app and either scan or inputs their 6 digit loyalty code at the Kiosk or at the cashier at the POS. Then, guests can continue ordering directly at the Kiosk or with the cashier to add other items to their loyalty order before checking out.
Please note, guests can also build their basket of offer(s) in the app and when they scan or provide their 6 digit loyalty code, the basket of offers will be transferred to the Kiosk or POS.
How does the flow work?
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Guest downloads the app or access it in the web
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There are two ways to add offers to a guest’s basket:
By using the POS or Kiosk user interface, when the POS/Kiosk have the ability to list offers
By selecting the offer(s) in the guest app and entering or scanning the offer code in a POS or Kiosk.
Ordering Flow (guest signed out)
Steps | Examples |
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Guest downloads the app or opens the web app on their device’s browser Guest does not create an account and goes to their offer’s list Guest chooses an offer and clicks on “Redeem In Restaurant” Guest sees modal explaining that offer code will only be available for 15 minutes Guest goes to a Kiosk or Cashier at the front counter or at drive thru and scans / inputs their offer code Guest adds other items to the cart and checks out in the Kiosk or Cashier at the front counter or at drive-thru
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At the kiosk, guest scans or inputs offer code in the coupon section and unlocks offer Guest adds other menu items in the kiosk to the cart
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Note: scanning in a POS or Kiosk support offers and rewards only. Regular menu items cannot be scanned. |
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Guest checks out and pays for order at the kiosk If Loyalty is active, guest sees updated loyalty points in the app
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Ordering Flow (guest signed in)
Steps | Examples |
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Guest downloads the app or opens the web app on their device’s browser Guest creates an account (in markets that have open offers or guest checkout available, this step can be skipped) Guest either:
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Guest goes to a Kiosk or Cashier at the front counter or at drive thru and scans / inputs their loyalty code Guest adds other items to the cart and checks out in the Kiosk or Cashier at the front counter or at drive
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Example: Guest uses Burger King app to scan an offer and order at the kiosk
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Note: scanning in a POS or Kiosk support offers and rewards only. Regular menu items cannot be scanned. |
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Guest | Image Modified |