Tech Refinement - Cross Brand

Repos that we’ll change

intl-user-service: https://github.com/rbilabs/intl-user-service

intl-packages: https://github.com/rbilabs/intl-packages

Problem

When the user accepts Iberia's terms, we must save the acceptances for both Burger King and Popeyes on Braze.

Therefore, the customer must receive email/push notifications from all Iberia markets.

Proposal of Solution

When a new user is created, we must replicate the user's acceptance settings to the other configured markets.

If the user accesses their account data and changes the email/push settings, these settings must only be applied to that market, and must not be replicated to others.

But if the modal appears informing the privacy changes and the user accepts the terms, the notification settings must be replicated to all configured markets

Technical Problem

intl-packages:

1 - Option (used in this refinement)

We should create a new secret (crm-events) to save settings.
Update CRM Event (mparticle) to use secrets and send message to another markets.

2- Option

We can use LaunchDarkly, but I think that setting is not good to stay here, but is an option

POC: https://github.com/rbilabs/intl-packages/pull/938/

intl-user-service:

Option 1

New User
- We must add two new fields to be sent to the particle trigger.
  - email_subscribe
  - push_subscribe
Update User to call logCrmEvents
The user update routine is done via HTTP request, here we must integrate it with CRM Events, currently, it only updates in DynamoDB

Option 2

Create new lambda
Create new SQS (aws-rbi-dev-plk-rbi-user-updated-queue-cross-brand) in SNS.
- SNS: https://eu-west-3.console.aws.amazon.com/sns/v3/home?region=eu-west-3#/topic/arn:aws:sns:eu-west-3:326165771931:rbi-dev-plk-user-updated-topic

API - User Update - To test

Braze

You must update contact settings, such as send email and send user settings.

https://dashboard-02.braze.eu/users/user_search?locale=en

Tasks breakdown

intl-packages:

Task 1 - create a new secret in dev

table: rbi-account-secrets
pk: rbi/dev/plk/crm-events

{
  "replicateAccount": {
    "active": false,
    "urls": [
      "https://sqs.eu-west-3.amazonaws.com/326165771931/rbi-dev-bk-mparticle-events-queue",
      "https://sqs.eu-west-3.amazonaws.com/326165771931/rbi-dev-th-mparticle-events-queue"
    ]
  }
}

https://eu-west-3.console.aws.amazon.com/dynamodbv2/home?region=eu-west-3#item-explorer?filter1Comparator=CONTAINS&filter1Name=pk&filter1Type=S&filter1Value=crm-events&operation=SCAN&table=rbi-account-secrets

Task 2 - create a new secret in QA/Prod

Open new ticket to create secrets

Task 3 - create a new definitions secret

Should create a new definition secret to crm-events
Should work to PLK and BK brands and countries ES and PT

Task 4 - Change mparticle-service.ts to replicate message to mparticle

Should change AllowedEventNames type and added new “User Account Updated” type.
This replicate should occur only when event name is “User Account Created” or “User Account Updated”
Must update the sendMParticleCustomEventToQueue function to read secrets and send messages to other markets.

POC: https://github.com/rbilabs/intl-packages/blob/938/packages/crm-events/src/mParticle/mparticle-service.ts