This is the Project Brief for BK UK’s Oracle Rollout project.
Contents
Project Overview
Executive Summary
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Project Type
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Project Scope
Current Technology Stack
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Proposed Changes
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Out of Scope
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Market-Specific Requirements
Orders
TBC
Loyalty
Requirement | Owner | Status | Status Updates | Impact |
---|---|---|---|---|
Supporting offer and reward discounts | Oracle | TO DO | Unlike BK DE and BK NL, BK UK uses offer discounts. Offer discounts are used as systemwide and personalized offers. More information here: /wiki/spaces/HELP/pages/4932501574 and https://rbictg.atlassian.net/wiki/spaces/RDP/pages/4227268757/Redeem+discounts?search_id=c79f39e7-b169-43a9-854c-41dda7ee69e2 | REQUIRED to enable Loyalty |
Pay@Counter between Acrelec and Oracle is supported | BK UK and Oracle | TO DO | BK UK currently support pay@counter: guests that place an order at the kiosk with cash and need to finish the order at the POS. More information here: https://rbictg.atlassian.net/wiki/spaces/RDP/pages/4297097314/Kiosk+-+Edge+Cases#2.-Order-in-the-kiosk-and-pay-at-counter | REQUIRED to enable Loyalty |
Static Codes for all offers | Oracle | TO DO | BK UK does not have loyalty in all markets and this means that they also show the static code of offers in the app. Oracle needs to support receiving either the dynamic 6 digit loyalty code as well as static code for offers to be redeemed. | REQUIRED to enable Loyalty |
Multi-scanning | Oracle | TO DO | Multi scanning is recomended to work in the scenario of only allowing one offer per order for BK UK. Presented to Oracle the customer journey scenarios. Given it is not live in the market today, it can be launched without this feature. | NOT REQUIRED to enable Loyalty |
Key Stakeholders
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Preliminary Timeline
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Estimated Budget
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Potential Risks
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Dependencies
RBI
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Oracle
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Acrelec
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Success Criteria
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Approvals Required
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