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This is the Project Brief for BK UK’s Oracle Rollout project.

Contents

Project Overview

Executive Summary

TBC

Project Type

TBC

Project Scope

Current Technology Stack

TBC

Proposed Changes

TBC

Out of Scope

TBC

Market-Specific Requirements

Orders

TBC

Loyalty

Requirement

Owner

Status

Status Updates

Impact

Supporting offer and reward discounts

Oracle

TO DO

Unlike BK DE and BK NL, BK UK uses offer discounts. Offer discounts are used as systemwide and personalized offers. More information here: /wiki/spaces/HELP/pages/4932501574 and https://rbictg.atlassian.net/wiki/spaces/RDP/pages/4227268757/Redeem+discounts?search_id=c79f39e7-b169-43a9-854c-41dda7ee69e2

REQUIRED to enable Loyalty

Pay@Counter between Acrelec and Oracle is supported

BK UK and Oracle

TO DO

BK UK currently support pay@counter: guests that place an order at the kiosk with cash and need to finish the order at the POS. More information here: https://rbictg.atlassian.net/wiki/spaces/RDP/pages/4297097314/Kiosk+-+Edge+Cases#2.-Order-in-the-kiosk-and-pay-at-counter

REQUIRED to enable Loyalty

Static Codes for all offers

Oracle

TO DO

BK UK does not have loyalty in all markets and this means that they also show the static code of offers in the app. Oracle needs to support receiving either the dynamic 6 digit loyalty code as well as static code for offers to be redeemed.

REQUIRED to enable Loyalty

Multi-scanning

Oracle

TO DO

Multi scanning is recomended to work in the scenario of only allowing one offer per order for BK UK. Presented to Oracle the customer journey scenarios. Given it is not live in the market today, it can be launched without this feature.

NOT REQUIRED to enable Loyalty

Key Stakeholders

TBC

Preliminary Timeline

TBC

Estimated Budget

TBC

Potential Risks

TBC

Dependencies

RBI

TBC

Oracle

TBC

Acrelec

TBC

Success Criteria

TBC

Approvals Required

TBC

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