Getting started

What is checkout?

Checkout is the final step in the shopping process, where the customer reviews their cart, enters payment information, and confirms the order. In our platform checkout consists of three steps: cart, payment and conformation page. In this section, we’ll focus on the /cart page. To learn more about payments, please navigate to the Payments section.

What does checkout look like?

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At cart, guests may modify their cart contents or change service modes, whereas at the payment step they can select a preferred payment method, enter payment details if applicable and save it for future purchases. Cart experience slightly differs depending on the service mode selected:

Pick-up:

Restaurant Details

at the very top of this page, a guests can see the address of a previously selected restaurant.

Service Modes

right above the Restaurant Details section, they may specify a sub-service mode to pick up: Drive-Thru, Pick-up, Dine-in, Table Service, Curb-side (if enabled).

Menu Items

Only cover + / - , Edit and Remove buttons. If they click on edit, they follow the menu edition experience explained here. Using the upsell carousel to add additional items. In order to enable the upselling component please visit the following section.

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Delivery:

• Delivery details - in this section a guest is asked to enter their address details as well as a phone number to facilitate the delivery process.

• Menu items - please see the pick-up; Menu items section above.

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Cart Preview

Guests may also edit the cart in the cart preview. They may use the - and + signs to increase and decrease quantity of an item, remove an item or be taken to the the selected product page by clicking on the Edit call to action button.

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What is the scheduled pick up time? What is the I’m here button?
A guest may choose to schedule the pick up time which means they may select a timeslot in the future to pick up their order. This allows us to assure the meal is ready and warm.

If a guest selects this pick up option, they will be asked to confirm their arrival at the confirmation page by clicking on the “I’m Here” button. This action processes the payment and injects the order to the POS.

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Order Summary Anatomy

• How are prices calculated at cart?

  • Depending on the market, prices may be retrieved from the POS or DOP. This ensures we display the correct price before the order is placed.

• How do promo codes work?

  • You may read more about campaigns, promotions and discounts here.

• How is the order summary structured?

  • The total represents an order total reported by the POS, it includes any additional fees (e.g., delivery fees, bag fees) applicable to the order.

  • The subtotal represent a total cost of the order cart entries . It may include tax depending on the market.

  • Tax- for most of the markets, the tax amount is included in the price of the item. If you wish to include a separate line indicating a cumulative item tax amount please contact your CSM to disable the enable-hide-tax-line flag.

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    All strings can be adjusted to clarify what each item line is – e.g. Total (including VAT)