Oracle Config - Rewards

Owned by Silva, Carlos
Last updated: Nov 29, 2024 by Marrara, Jean
5 min read

Contents

Overview

Rewards will be mapped to Oracle Discounts. However, during testing, RBI found issues with the Oracle API that prevent the use of discounts at this stage. These issues are expected to be solved by Oracle by the end of Q1 2025. In the interim, rewards need to be configured in Oracle as combos. Sub-sections of this document below cover the Oracle and Sanity configuration for both combo-based and discount-based rewards.

Using combos is a workaround and will be replaced by discounts once the Oracle issues are resolved. To minimise impact to business operations, the RBI Platform allows combo-based and discount-based rewards to co-exist, which means that Franchisees will be able to decide when they want to switch from combo-based to discount-based.

Combo-based rewards

Oracle

@Marrara, Jean Review Rewards configuration guide on Oracle

Sanity

Adding Rewards

Discount-based rewards

Oracle

For rewards we need a distinct discount ID per reward with a price associated to it. The only exception is with cart level discounts that only need a discount ID associated to it. For cart level and product discounts logic is done in the app to calculate prices of the basket.

@Marrara, Jean to add screenshots of Oracle config

Sanity

Adding Rewards

Payloads

The structure of order payloads sent to Khumbu is the same, regardless of whether rewards are configured as discounts or combos. If configured as discounts, the externalReferenceId field will have a D- suffix, for example D-129.

Scenario

Payload

Scenario

Payload

Reward items

  • Standard reward added to the basket (as seen in the screenshot below)

    • Discount ID = 105

    • Menu item ID = 100-1-1

  • Regular menu item also added to the basket (not shown in the screenshot):

    • Menu item ID = 200-1-1

image-20240315-235844.png
{ "callbackUrl": "https://euc1-staging-plk-partners-api.rbictg.com/api/v1/orders/773c6655-a9ad-4e5b-9581-143d43c4f463/price/callback", "cart": { "menuSelections": [ { "externalReferenceId": "D-105", // Oracle Discount ID "id": "31049d5a-4047-4965-8780-8ff2f37775dc", // Sanity Discount ID "menuSelections": [ { "externalReferenceId": "100-1-1", // item PLU "id": "ba322af6-a956-4c6b-8bf2-d6fea3c351fd", "menuSelections": [], "price": { "amount": 2495, "currency": "PLN" }, "quantity": 1, "type": "Item" } ], "price": { "amount": 0, // reward price "currency": "PLN" }, "quantity": 1, "type": "Reward" }, { "externalReferenceId": "200-1-1", // item PLU "id": "31049d5a-4047-4965-8780-8ff2f37775dc", "price": { "amount": 2400, "currency": "PLN" }, "quantity": 1, "type": "Item" } ] }, "channel": "WHITELABEL_IN_STORE", "fees": [], "id": "773c6655-a9ad-4e5b-9581-143d43c4f463", "instructions": [], "number": "M360", "orderDiscounts": [], "serviceMode": "TAKEOUT", "storeId": "48002" }

Reward combos

  • Standard reward added to the basket (as seen in the screenshot below)

    • Discount ID = 105

    • Menu Combo ID = 100-1-1

    • Menu Item 1 ID = 101-1-1

    • Menu Item 2 ID = 102-1-1

    • Menu Item 3 ID = 103-1-1

"cart": { "menuSelections": [ { "externalReferenceId": "D-105", // Oracle Discount ID "id": "43b4cf07-79c9-4aff-98d1-bce9cf2d890f", // Sanity Discount ID "menuSelections": [ { "externalReferenceId": "100-1-1", // combo plu "id": "43b4cf07-79c9-4aff-98d1-bce9cf2d890f", //combo sanity id "menuSelections": [ { "externalReferenceId": "101-1-1", // item 1 plu "id": "item_1852", "menuSelections": [], "price": { "amount": 0, "currency": "SAR" }, "quantity": 1, "type": "Item" }, { "externalReferenceId": "102-1-1", // item 2 plu "id": "4f99db1e-128a-4e53-b23b-dffc0fedf636", "menuSelections": [], "price": { "amount": 0, "currency": "SAR" }, "quantity": 1, "type": "Item" }, { "externalReferenceId": "103-1-1", // item 3 plu "id": "16f482db-2f13-4476-88d3-d2eec26057f3", "menuSelections": [], "price": { "amount": 0, "currency": "SAR" }, "quantity": 1, "type": "Item" }, ], "price": { "amount": 300, // original price of combo "currency": "SAR" }, "quantity": 1, "type": "Combo" } ], "price": { "amount": 0, // final price of the reward "currency": "SAR" }, "quantity": 1, "type": "Reward" } ] },

Reward with prices

Reward that costs $3 and 1,000 loyalty points

  • Discount ID = D-106

  • Menu item ID = 100-1-1

{ "callbackUrl": "https://euc1-staging-plk-partners-api.rbictg.com/api/v1/orders/773c6655-a9ad-4e5b-9581-143d43c4f463/price/callback", "cart": { "menuSelections": [ { "externalReferenceId": "D-106", // Oracle Discount ID "id": "31049d5a-4047-4965-8780-8ff2f37775dc", // Sanity Discount ID "menuSelections": [ { "externalReferenceId": "100-1-1", // item PLU "id": "ba322af6-a956-4c6b-8bf2-d6fea3c351fd", "menuSelections": [], "price": { "amount": 2495, "currency": "PLN" }, "quantity": 1, "type": "Item" } ], "price": { "amount": 300, // reward price "currency": "PLN" }, "quantity": 1, "type": "Reward" } ] }, "channel": "WHITELABEL_IN_STORE", "fees": [], "id": "773c6655-a9ad-4e5b-9581-143d43c4f463", "instructions": [], "number": "M360", "orderDiscounts": [], "serviceMode": "TAKEOUT", "storeId": "48002" }

Reward cart level discount

If guests spend 200 loyalty points, they can unlock a 20% off in the total value of the cart discount.

  • Discount ID = D-107

  • Combo item ID = 100-1-1 (this is a normal menu item added to the cart. Other menu items could be added to the cart and the 20% off discount would apply to the total of the cart)

    • Item 1 ID = 101-1-1

    • Item 2 ID = 102-1-1

Reward product discount

If guests spend 200 loyalty points, they can unlock a 50% off only in the Whopper a la carte product.

  • Discount ID = D-107

  • Menu item ID = 100-1-1 (this refers to the whopper menu item that needs to be discounted at 50% off)