Loyalty Testing In-Store 27/11

Owned by Lopes da Costa, Valentina
Last updated: Dec 13, 2023
11 min read

Consolidating this page to write down all issues we found during testing

 

What is the observation?

Who is responsible?

Type (Observation or Bug)

Next steps

Status

What is the observation?

Who is responsible?

Type (Observation or Bug)

Next steps

Status

Mein Reward Marketing Tile is not aligned with other menu marketing tiles height in the Kiosk Homepage

Tillster

BUG

  • Tillster team to fix

  • Fix is in Tillster UAT env – Mariann to test

in progress

400 Reward text and Icon is overflowing the Reward tile only in German version in the Kiosk

Tillster

BUG

  • Tillster team to fix

  • Fix is in Tillster UAT env – Mariann to test

in progress

Whitelist Loyalty API URL in all restaurants

  • We found issue that URL was not whitelisted in store, which blocked all the Loyalty Transactions

  • Ollie (BK DE)

BUG

  • Ollie to make sure that all restaurants are whitelisted

  • he will provide info to network company

 

Each time we redeem a reward, the event is fired. Nevertheless, if we redeem 2 rewards, under sanityID we are passing the rewards individually, while under the field RewardSanityID, we are passing the information of both rewards (so if we filter by rewardSanityID we are double counting)

 

  • RBI (CRM)

Observation

  • Outline in the documentation

 

If the user selects a coupon > scans the QR Code with embedded coupon code > selects another coupons > Scans we are: appending the current basket and voiding the previous transaction. Isn’t this misleading in terms of event naming?

  • RBI (CRM)

Observation

 

 

Each time we redeem a offer, the event is fired. Nevertheless, if we redeem 2 offers, under sanityID we are passing the rewards individually, while under the field OfferSanityID, we are passing the information of both rewards (so if we filter by OfferSanityID we are double counting)

 

 

Observation

  • Outline in the documentation

 

Currently we don’t have any timeout at POS

  • Toshiba / BK DE Ops

BUG

  • BKDE alignment

 

The team member has always to ask if the guest has loyalty or not, as when the TM has to scan a dynamic code, they need to select at the POS the “MyBurgerKing” button. Otherwise, the scanner will not recognize the offer

  • BKDE

Observation

  • BKDE to include in crew training

  • Mariann talk to Leo about it

  • Anna to share France poster

 

Change the modal of success when adding a reward as we have always the Teryaki sauce. Change to German language

  • BKDE and D + M (Lionel)

Observation

  • Input in Sanity correct images

  • Mariann to test

done

Melina has loyalty activated by the attributes ‘has User ID’ and “isLoyaltyUser' are false.

Account: melina.roenpagel@burgerking.de

  • RBI (CRM)

Observation

 

 

If the order includes an item that has a deposit, the Online Loyalty Claimed Event will reflect the subtotal without the deposit while E-commerce Purchase events reflects the total transaction amount (including deposit)

  • RBI (CRM)

Observation

  • Updated documentation

 

After we cancel a Delivery order, the loyalty points earned with that order are not removed from the user account. The user does not go back to their previous point balance.

Test user: Jonas.pfaff@burgerking.de , valentinaflcosta+bkdeprod1@gmail.com (+239 point transaction)

  • RBI

BUG

  • Open bug ticket

  • fix bug

  • Mariann to test with Melina cancelling the order if the it is working – coordinate with RBI before to turn on flag to test

in progress

We are testing in restaurant number: 13651

When we have this restaurant selected, the rewards and offers Redeem In Restaurant button is greyed out (but we want people to be able to pre-select).

  • RBI

BUG

  • Open bug ticket

  • Fix Bug

To do

In a scenario where I have redeemed a reward, but then for whatever reason the order is cancelled, I get my points back but there is no track of it in the app front-end (in the account history page)

  • RBI and BK DE

Observation

  • Align on requirements / expectations

  • New feature request

 

Coffee and milkshake reward doesn’t work at kiosks when pre-selected (it says that the items is not available)

  • Tillster

BUG

  • Tillster team to fix

  • Fix is in Tillster UAT env – Mariann to test

in progress

Pay @ Counter from Tillster to Toshiba not working

  • Tillster / Toshiba

BUG

  • Tillster / Toshiba to have Pay@Counter work

  • Fix is in Tillster UAT env – Mariann to test

in progress

In the Kiosk, the Christmas Special Coupons are showing with Transparent background causing accessibility issues

 

  • David & Martin / Burgerware

BUG

  • Tillster to Change UI of Christmas special coupons

To do

My BK Coupons do not display on top of Coupons list in the Kiosk

 

  • Lionel

Observation

  • Re-order the Coupon in Live Offers document in Sanity so that the MyBK coupons show on top

  • Order of coupons is being pulled from Sanity Live Offers document

  • Mariann to follow up with Lien to show the MyBK coupons on top of the offer list

To do

 

When we pre-select a reward at the kiosks, customize it, and then we remove it from the order at the kiosk, the points get added to the app (even though this is a reward). Then, if we re-add the reward from the kiosk screen and we checkout, the points are deducted (but from the increased balance). In this scenario:

  • The user starts with 81600 points

  • Pre-selects a reward for an amount of 1400

  • Remove from the kiosk the reward

  • Click on “ok” in the modal in the app

  • Spp point balance is 83,000

  • When they re-add the rewards from the kiosks, and checkout with that rewards, the points are deducted

  • The final amount is 81600 (as the initial amount but with a reward redeemed)

Video is available here - to be validated (it seems a delay)

  • Tillster

BUG

  • Tillster to fix bug

To do

Number of crowns has comma in the Kiosk

  • Tillster

BUG

  • Tillster to remove comma

To do

Hallo, Valentina greeting in the Kiosk – need to remove comma

  • Tillster

BUG

  • Tillster to remove comma

To do

Modify UI and re-do design to be more promotional of Kiosk entry screen (users click on image of scanning QR code instead of the call to action button)

  • Burgerware / Tillster

BUG

  • Tillster to to change FE

To do

Non-logged in users Coupon section scanning should be allowed without clicking on the button to scan (Kiosk)

  • Tillster

BUG

  • Tillster to fix

To do

Coupon scanning button does not work after second time of clicking on it

  • Tillster

BUG

  • Tillster to fix

To do

Clicking of items in the Kiosk did not work as expected (e.g clicking on my Rewards did not work)

  • Tillster

BUG

  • Tillster to fix

To do

Kiosk UI issues not matching to the app (crown size and it should always be located to the left of the text as in the app)

  • Tillster

BUG

  • Tillster to make changes

  • Tillster to have changes by next week – Mariann to test

in progress

Nav bar at the bottom did not have the correct format – New UI needs to be implemented

Incorrect nav bar:

  • Tillster / Burgerware

BUG

  • Burgerware to make design changes

  • Tillster to implement changes

to do

Top navigation bar has the incorrect UI

  • Tillster / Burgerware

BUG

  • Burgerware provided updated UI

  • Tillster to implement changes

  • Burgerware to quality check

  • Update by Burgerware – Tillster needs to implement

in Progress

When you add the small fries and add a dip the dip is free, but the Dip should have a price. Issue is only happening at the kiosk – at the POS it is working (receipt 408 & 400)

 

  • Tillster / Toshiba

BUG

  • Tillster to make changes

in Progress

Scroll bug of coupons page in the app

  • RBI app

BUG

  • Val to create bug

  • Fix bug

  • Mariann to validate all is working as expected

done

Add Static Page with Tutorial on how to use Loyalty – add list of participating restaurants

  • BK DE

Observation

  • Mariann to create

 

Remove MyBK from Kiosk and only include My Burger King

  • Tillster

BUG

  • Tillster to fix

  • Mariann to test in UAT that this fixed

in Progress

When a user voids the transaction, we are refunding the points (if points are used) and deducting the points earned. Nevertheless, we don’t receive any events with the updated point balance. This is only visible when the guest creates a new loyalty transaction. The loyalty transaction voided accounts for your previous points balance

User: cc4bb6ad-77e0-4310-a315-f78b98c6ac7a

  • RBI

Observation

  • Internal alignement

  • Event creation

 

User begins transaction in the kiosk and clicks on pay@counter. In the Toshiba POS user adds extra offers and rewards with a second scan. The earned points are correctly calculated. The redeemed points (rewards) were doubled.

  • Toshiba

BUG

  • Toshiba to fix edge case

 

When there is a loyalty error, Toshiba does not show an error message in the POS to show the loyalty order did not go through

  • Toshiba

BUG

  • Toshiba to show error message letting TM know loyalty order was not completed in the POS UI

 

When an offer is being added to the order at the kiosk, the POP up says “reedem my reward” instead of saying “add offer to the order”

  • Tillster

BUG

  • Fix copy

to do

When English language is selected, nutritional information are in German in the kiosk

  • BK DE

observation

  • Mariann to check if BK DE will provide translation

 

When English language is selected, in the rewards page “crowns” are in German in the kiosk

  • Tillster

BUG

  • Fix translation

  • Tillster to give feedback on if it is Sanity issue

to do

Some coupons names are in 3 lines, and therefore the full name is not visible

 

  • Tillster

BUG

  • Fix spacing / padding of offer tile

  • Match menu item tile sizes

  • Tillster to provide number of characters than can be inputted in tile (to confirm if it is 42 characters)

to do

When Spanish language is selected, in the rewards page we don’t have the word “crown” but only the icon

 

  • Tillster

observation

  • Fix translation

done

The position of the crowns is not aligned with the text

 

  • Tillster

BUG

  • Fix spacing

in progress

When the guests is logged in, the name of guest is visible - is this legal? is this wanted?

  • Tillster

Observation

  • BKDE to confirm

 

Scanning throughout the Journey is not working (Kiosk)

  • Tillster

Observation

  • To be retested when multi scanning is working for Tillster

 

Adding a coupon to use in-store, and go back to coupon list. The Coupon is selected twice instead of once

  • RBI

BUG

  • RBI to open bug ticket

  • RBI to fix bug ticket

  • Mariann to validate all is working as expected

done

Started a pay @ counter transaction in the Kiosk, but never paid for it in the cashier. I did not get my points returned to previous balance even after 24 hours.

user: valentinaflcosta+bkdeprod1@gmail.com

  • Toshiba / BK DE

BUG

  • Toshiba to send VOID call after specific amount of time

  • Align with BK DE on amount of time Toshiba should configure

to do

 

Milkshake reward is not working consistently (here you can see that one worked, the other didn’t)

  • Tillster

BUG

  • Tillster to fix

to do

When you are signed in, the 6 Chilli Cheese Nuggets offer not available

  • Tillster

BUG

  • Tillster to fix

  • PLU 23344 had expired and was re-enabled on 29

  • Mariann to test it is working next week

in progress

Lower menu bar needs to be centrally aligned

  • Tillster

BUG

  • Tillster to fix

to do

Crowns earned with the current order are not displayed in the basket (put it in the UI based on the total amount)

  • Tillster / Burgerware

BUG

  • Burgerware to provide UI and Tillster to fix issue

to do

The basket needs to be renamed

  • D&M (app content)

BUG

  • D&M to update it

 

Crispy chicken reward not available - the message for the ruleset needs to be updated

  • D&M (app content)

BUG

  • D&M to update it in Lokalise

 

The items added to the cart are not visible - the guest might have difficulties in understanding which are the items that are being added to the order

 

  • RBI

OBSERVATION

  • Prioritize & rework accordingly

 

Receipts UI is incorrect (the font was stretched and smaller. on the right you have good looking ones as reference. There were three cases like that right at the beginning of testing.)

  • Tillster

BUG

  • Tillster to fix

to do

At the kiosk for non logged in users: We need to get a "Sign in"-Button on the last page where you pay

  • Tillster / Buegerware

BUG

  • Burgerware to create designs and Tillster to add sign in button

to do

Toshiba POS: Jens and Gloria had a whitescreen

  • Toshiba

BUG

  • Toshiba to fix whitescreen issue

 

Modify App Content to let users know they have not done any transaction yet but have gained 200 initial loyalty points

  • Lionel

OBSERVATION

 

Translate “View Reward Details” in MyCode screen to German

  • Lionel

BUG

  • Lionel to update translations in Lokalise

  • Go to Lokalise and search for “View Reward details” string

  • Mariann will align with Lionel on what to put on this string

 

Change Lokalise translations:

  • Change “Punkte” for “Kronen”

  • Change “Vergunstigungen” to only the image of the crown

  • Lionel

BUG

  • Lionel to update translations in Lokalise

 

Translate “Go Back” to German

  • Lionel

BUG

  • Lionel to update translations in Lokalise

  • Search for “Go Back” and translate to German

 

Update Translation to have capital “K” for every reward in “kronen”

  • Lionel

BUG

  • Lionel to update translations in Lokalise