/
Offers - In Restaurant Ordering Flow

Offers - In Restaurant Ordering Flow

Owned by Silva, Carlos
Last updated: Dec 05, 2024 by Lopes da Costa, Valentina
3 min read

Contents

Overview

The in restaurant ordering flow happens when guests arrive to the restaurant and would like to use an offer. Offers can be added to the guest’s basket when placing a dine-in, table service or takeaway order placed at the Kiosk or front counter (POS), or a drive-thru order placed at the POS.

There are two ways to add offers to a guest’s basket:

  1. By using the POS or Kiosk user interface, when the POS/Kiosk have the ability to list offers

  2. By selecting the offer(s) in the guest app and entering or scanning the offer code in a POS or Kiosk.

Ordering Flow (guest signed out)

Steps

Examples

Steps

Examples

  • Guest downloads the app or opens the web app on their device’s browser

  • Guest does not create an account and goes to their offer’s list

  • Guest chooses an offer and clicks on “Redeem In Restaurant”

  • Guest sees modal explaining that offer code will only be available for 15 minutes

  • Guest goes to a Kiosk or Cashier at the front counter or at drive thru and scans / inputs their offer code

  • Guest adds other items to the cart and checks out in the Kiosk or Cashier at the front counter or at drive-thru

  • At the kiosk, guest scans or inputs offer code in the coupon section and unlocks offer

  • Guest adds other menu items in the kiosk to the cart

Note: scanning in a POS or Kiosk support offers and rewards only. Regular menu items cannot be scanned.

  • Guest checks out and pays for order at the kiosk

  • If Loyalty is active, guest sees updated loyalty points in the app

Ordering Flow (guest signed in)

Steps

Examples

Steps

Examples

  • Guest downloads the app or opens the web app on their device’s browser

  • Guest creates an account (in markets that have open offers or guest checkout available, this step can be skipped)

  • Guest either:

    • Chooses an offer(s) and clicks on “Redeem In Restaurant” OR

    • Accesses the “My Code” page to access their loyalty code (only available if Loyalty has been activated)

  • Guest goes to a Kiosk or Cashier at the front counter or at drive thru and scans / inputs their loyalty code

  • Guest adds other items to the cart and checks out in the Kiosk or Cashier at the front counter or at drive-thru

  • At the Kiosk, guest sees page to sign in to loyalty by scanning or inputting loyalty code

  • Once guest scans or inputs loyalty code, guest receives a successful confirmation modal in the app

  • Guest adds other menu items in the kiosk to the cart

Note: scanning in a POS or Kiosk support offers and rewards only. Regular menu items cannot be scanned.

  • Guest checks out and pays for order at the kiosk

  • If Loyalty is active, guest sees updated loyalty points in the app

 

Related content