See here for an overview
See here for guidelines
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FAQ: What to do if…
Verify the restaurant availability in the inspector
Verify if the network is available
Verify if the POS is online
Verify if the mandatory settings for the store are correct in Sanity CMS
Verify with the POS vendor that there are no service outages or known issues
Raise a RBI support ticket
Verify the status of the pinpad (directly on the pinpad)
Verify with the payment service provider that there are no service outages or known issues
Open Kiosk Inspector to check the pinpad status
If ‘NOT OK’ then raise a rbi support ticket
Verifying the status of the printer (directly on the printer)
Verify if paper is available
Open Kiosk Inspector to check the printer status
Open the inspector to verify if authentication is failing
Raise a rbi support ticket
Verify in Sanity CMS if there is a misconfiguration (check the Vendor Configs)
Verify if there are any discrepancies in the menu (available on the POS cloud)