Payments - Configuration

By Benet, Anton
5 min

Payments – Configuration

Cash payments

In order to enable cash payments, please contact your CSM to configure the following flag enable-cash-payment. This flag allows to display or hides cash payment option on the payment screen. If turned on, the user can see the option on the screen. If turned off, the user cannot see the option on the screen.

Feature turned on versus turned off:

Feature turned on

Feature turned off

Credit Cards and other payment methods

In order to enable a particular payment method other than cash please contact your CSM.

Multi-account set up in the PSP

For multi-account setups, each Franchisee must include a specific ID (may differ per PSP partner; merchant ID / transacting ID / terminal ID) on the store configuration in Sanity. It allows payment transactions to be attributed to a particular store belonging to a particular Franchisee organization.

  • Mexico - Cybersource configuration
    Please indicate a transacting ID in the store configuration. The transacting ID can be captured by accessing the official production Cybersource panel. Please contact Cybersource support for guidance. It will be used to target the key set to use when processing a payment transaction. The transacting ID should be set in the field shown below in Sanity:

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  • New Zealand - Paymark

Please indicate Paymark Merchant ID in the store configuration, it can be found in the production Paymark payments panel. Please contact Paymark support for guidance.

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  • Spain, Portugal - Paycomet

Please indicate Paycomet Merchant Id and Paycomet Terminal ID in the store configuration, it can found in the official Production Paycomet panel. Please contact Paycomet support for guidance.

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Cash Limitation

You may also choose to restrict the cash payments upon delivery due to fraud or other concerns. To do so you must utilize Digital Operations Portal (DOP). You will be able to apply the following rules to your checkout experience:

  • First Purchase: For the customer's first delivery order, there will be a limit of value for cash payments.

  • Second Purchase Onwards: From the second purchase onwards, the customer will have a limit of value for cash payments.

  • Cancellation History: If the last “Home Delivery” order was canceled for any of the mentioned reasons and the chosen payment method was cash, the customer will not be able to pay in cash for the next delivery order.

In order to take advantage of the rules above you must have permissions to edit Payment Method rules in the DOP. In order to grant the aforementioned permissions, please follow these step by step intructions:

  • Open the User board, choose the Roles tab, and Edit a selected role:

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  • To add permission to Edit and View on Payment Methods role:

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  • Adjust Cash Limitation

To open the Restaurant board, choose the Restaurant or Groups tab and after Edit Restaurants > Edit Payment Methods:

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  • Secondly, you may choose to apply one or more of the following cash limitation rules:

    • Rule Order Limit for New Customers:

      • Choose the cash limit for the customer’s first purchase with Home Delivery

    • Rule Order Limit for All Customers:

      • Choose the cash limit of customer’s second purchase and onwards with Home Delivery

    • Rule to Prevent Repeated Failures With Physical Payment Methods:

      • Apply this rule if the last delivery purchase had been cancelled, and the customer tried to pay with offline payment method (Cash or Voucher)

      • Cancelation reasons, that block the offline payment:

        • Fake orde

        • Wrong Address

        • Problems with payments

        • Customer was not there

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  • You may also choose to apply a set of particular rules to a group of selected restaurants

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  • When saving the cash limitation, the system will ask if the you to confirm the change. You’ll be informed about the number of impacted impacted restaurants.

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Whitelabel-app

In case one of these rules is active, the Whitelabel-app will not display the offline payment methods (cash and voucher).

In order to implement this limitation contact your CSM to enable the following flags

Intl Tech - Guest App (Whitelabel)

enable-cash-limitation

FZ Portal (DOP)

enable-cash-limitation

Intl Tech - Plataform

enable-new-order-statuses

In order to take advantage of this feature your organization must use DOP.

 

Donations

Allow guests to choose a donation amount at the checkout. In order to enable it please contact your CSM to enable enable-feature-donation Launch Darkly flag and navigate to Sanity to configure the donation options, images, headers, subtitle and translations.

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Tips

If you wish to enable including a tip amount upon your guests orders please contact your CSM to enable the following flag: hide-tip-amount-checkout. If turned on, the component is not displayed on the page. If turned off, the component is displayed on the page.

Feature turned on versus turned off:

Feature turned on

Feature turned off

If you decide to enable tip functionality, you may also choose a tip format between a % or a flat amount using the following flag tipPercentThresholdCents. Please contact your CSM to adjust threshold variations based on your needs.

Feature turned on versus turned off:

Feature turned on

Feature turned off

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