[Discovery Plan] Detailed payment error messages

By Raphael Ferreira Gomes
2 min

Document Status

status:IN Design

Document Owner(s)

@Taquari Fagundes, Andre

Reviewers

@Raphael Ferreira Gomes
@Pereira, Filipa (Deactivated)
@de Sousa Santos, Rodrigo
@Rodrigues Magalhaes, Hellen (Deactivated)
@Almeida, Gabriel (Deactivated)

 

Intent

Insert here

The DRI for this discovery activity is [Person]

Discovery Plan

Kick off

Milestone

Output

Owner

Approver(s)

Reviewer(s)

Status

Milestone

Output

Owner

Approver(s)

Reviewer(s)

Status

Problem defined

  • Opportunity template, sections Context, Problem Statements and Expected Outcomes

 

 

 

status:NOT STARTED status:IN PROGRESS

status:done

Stakeholders informed

  • Kick off meeting

 

 

 

 

Discover

Opportunity/problem ticket

 

Milestone

Output

Owner

Approver(s)

Reviewer(s)

Status

Milestone

Output

Owner

Approver(s)

Reviewer(s)

Status

Stakeholders interviewed

  • List of stakeholder requirements

 

 

 

 

Franchisees interviewed

  • List of FZ requirements

 

 

 

 

Existing metrics understood

  • Report with current values for main KPI's (input to next milestone)

 

 

 

 

Success metrics defined

  • List of success metrics

  • Targets to aim for

  • Definition of how each metric will be measured

 

 

 

 

Run usability testing on existing solution

  • Proposed changes to the design

 

 

 

 

User interviews

 

 

 

 

 

Online surveys

 

 

 

 

 

Desk research

 

 

 

 

 

Competitor landscape

 

 

 

 

 

Persona mapping

 

 

 

 

 

User journey (use cases) mapping

 

 

 

 

 

Define

Opportunity/problem consolidation documentation

[Insert here Confluence page on opportunity findings consolidation]

Milestone

Output

Owner

Approver(s)

Reviewer(s)

Status

Milestone

Output

Owner

Approver(s)

Reviewer(s)

Status

Problem consolidation

  • Opportunity template: insights section and any others that may be relevant

 

 

 

 

Approach review and stakeholder validation

 

 

 

 

 

Develop

Note: the term “Develop” refers specifically to the production of solution design artefacts. There will be no software development in this phase.

List of solutions & designs

[Insert here Confluence page on solutions tested or figma designs]

Milestone

Output

Owner

Approver(s)

Reviewer(s)

Status

Milestone

Output

Owner

Approver(s)

Reviewer(s)

Status

Ideation & wireframing

  • High-level user flows

  • High or low fidelity wireframes

 

 

 

 

Design & prototype

  • Figma happy path screen flows

  • Figma prototype (if needed)

 

 

 

 

User testing

  • Report with findings and insights

  • Changes recommendations

 

 

 

 

Design review with stakeholders and franchisees

  • Approval for final happy path screen flows

 

 

 

 

Deliver

Note: the term “Deliver” refers specifically to the delivery of solution design artefacts. There will be no software development in this phase.

Solution Description

[Insert here the same solutions page if applicable]

Milestone

Output

Owner

Approver(s)

Reviewer(s)

Status

Milestone

Output

Owner

Approver(s)

Reviewer(s)

Status

Feature (MVP) agreement

 

 

 

 

status:NOT STARTED

Tech solutioning review

 

 

 

 

status:NOT STARTED

Development Handoff

 

 

 

 

status:NOT STARTED

Analytics tagging

 

 

 

 

status:NOT STARTED

User story breakdown

 

 

 

 

status:NOT STARTED

Documents

Ideally (not mandatory) we should use the same Opportunity and Solution templates that we use for Delivery.

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