2023-04-19 - Digital Ops

Owned by Lavanya Davluri, created
Last updated: Apr 19, 2023
1 min read

 Date

Apr 19, 2023

 Participants

  • @Lavanya Davluri@Igor Rahal Linkewitsch

  • @Rhys Evans

 Goals

Gather Reporting Requirements

We would like to touch base and discuss (including but not limited to)  :

  • How does your current reporting on Loyalty and Digital data look like

  • What are some of the metrics/systems you use for tracking

  • What are your reporting pain points

  • What are some of your common data “Asks” from the analytics team

 Discussion topics

 

Notes

 

Notes

Current State

  • Dont request a lot of loyalty data

  • Rely on Operations analytics teams

    • Impact on Speed of Service

    • Guest Satisfaction

    • Team Member Satisfactions

  • For all digital processes work with Colin and Emma for MoP and Delivery

    • Guest Satisfaction

    • Improvements

    • Roll out programs

Good To Have

Self Order Kiosk

  • Kiosk Usage - Penetration

  • By Rest - Usage of Kiosk Vs Total sales

Added to the Weekly Execution distribution list