How to Subscribe to Statuspage

A new RBI Incident Reporting Statuspage has been created for better brand communication during a Fire. The Statuspage will be updated every hour by the APM on call until the Fire has been resolved.

Once subscribed, users can choose how they would like to be notified in the event of a Fire ( Email, Text). The user is also able to subscribe to individual components on the page based on the brand(s) they would like updates from.

Each brand is represented by a component. The health of the component is indicated by a colour change. When the platform is running at a 100% performance level the component is green (operational).

The APM on call will provide detailed updates every hour* until the fire has been resolved. These updates will indicate the affected brand(s), the impact of the fire and the status towards a resolution. Once the fire has been resolved a postmortem report will be added to the Statuspage upon the RCA being completed.

*If a fire has been escalated to a third party vendor, the update time may vary deepening on how quickly the RBI team is able to receive an update.

How to Gain Access to Statuspage

To gain access the RBI Incident Reporting Statuspage brand partners will need to submit their request through OKTA. To do so:

Go to your OKTA portal and click the ‘IT Help’ Application

2. Once you have been directed to the new page select ‘IT Request’ and then ‘Application Request’

3. Fill out the request as follows:

Application & Software Access: Consumer Tech Group

Application Name: Statuspage

Access Type: View

How to Subscribe to Components

Once access has been granted click the ‘Subscribe to Updates’ button in the top right corner of the page and enter your RBI email.

You will then be prompted to choose the component(s) (brands) that you would like to receive updates from.

Once the component(s) are selected, you will receive email updates when the component(s) have been impacted as part of a fire investigation.