Overview

Overview of the loyalty information for a specific guest, including:

• Under Loyalty transactions, where the user can see the overall balance of the guest, issue points and deduct points

• Transaction history, including support history for each transaction

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Additionally, the timeline also displays user loyalty transactions, where it is possible to see:

• Origin channel of the order (eg. Web, App)

• Order ID and a link to the order details page

• Redeemed items and their cost

• Transaction points balance

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How to issue points to a guest

1. Click on user and click on “Issue points” orange box if you would like to assign points to the guest, and click on “Deduct points” orange box if you would like to remove loyalty points from the guest

2. Fill the following fields:

• Under “Points”, set how many points you would like to assign to the guest

• Under “Reason”, one of the following options needs to be selected:

• Add an optional comment if needed

3. Then, click on confirm and the points assignment will be completed

Loyalty Balance Points

To enhance convenience and efficiency for support users, several screens have been improved (loyalty transactions, Order Details). Users can now quickly view the points history with more details, enabling them to clarify any doubts without needing to navigate to other screens or perform manual calculations.

The points are divided into the following details:

• Initial Points Balance: Refers to the user's points before the transaction.

• Points Earned: Represents the points that the user gained during the transaction.

• Points Burned: Indicates the points that the user spent in the transaction.

• Transaction Balance: Shows the result of the transaction, calculating the points that the user actually earned or spent.

• Final Points Balance: Displays the current amount of points the user has after completing the transaction.

Enhanced screens

Feature Flag

Intl Tech - Plataform

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