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Payments - Getting Started

Payments - Getting Started

Owned by Walker-Sperber, Ian
Last updated: Dec 06, 2024 by Magdalena Dlugolecka
2 min read

What are payments?

By payment we refer to the last step in the user journey where guests input their payment information to send the money from their bank account to the restaurant’s or franchisee’s bank account. Please consider the visualization below:

 

image-20240916-075722.png

 

What payments methods are available?

Here are the primary payment types typically available per market:

  • Cash Payments

    • If guests wish to pay with cash, they can select the cash option in the payment page. They’ll be able to place the order without adding any payment information.

    • Please note that the money won’t be collected until the guests collects the order from the restaurant or receives it in case of delivery.

Please note: Cash payments are disabled by default due to increased operational complexity. Please contact your CSM if you wish to enable it.

  • Credit and Debit Cards:

    • Guests can input their credit card information in the following fields below:

    • Supported cards depend on your payment service provider. You can read more about PSPs in the following section.

      image-20240916-080123.png

Please note: Our platform often offers integrations with other local payment methods to accommodate our market’s needs. Please contact your CSM for more details.

 

  • Digital Wallets:

    • Alternative payment methods like digital wallets can also be supported if available in your PSP. Services such as Apple Pay, Google Pay, PayPal and others enable customers to make payments using stored card information or directly from their bank accounts. They offer a fast and convenient checkout process, enhanced security through tokenization, and reduce the need to repeatedly enter payment details.

      OCVideo.739785057.527644.mp4

Please note: Our platform often offers integrations with other local payment methods to accommodate our market’s needs. Please contact your CSM for more details.

What do payments look like?

What are payment service providers? Do I need one?

A Payment Service Provider (PSP) is a company that enables merchants—such as franchisees or restaurants—to securely process electronic payments, including credit card transactions. Acting as an intermediary between merchants and financial institutions, PSPs ensure that funds are safely transferred from customers to merchants, streamlining the payment process and enhancing security. A Payment Service Provider is an essential partner for franchisees that want to enable online ordering. Agreement with an approved Payment Service Provider is a pre-requisite to accept payments in our platform.

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