Table of contents

Definition

Open questions

Requirements

Problem statement

Customers have difficulties to read this QR code

User needs to ask team member to look up for their order in the POS, which negatively impacts Speed of Service ad the overall user experience. Additionally, there’s fraud risk (customers could try to claim somebody else’s order)

Acceptance criteria

Drive thru order is sent to the kitchen after user app QR code is read by the store

Success metrics

N/A

Assumptions

• POS allows for firing orders to kitchen at demand

• RBI can dictate content of the QR code

• Once order is fired to the kitchen, the app inform that the order is being prepared, but will not control the order status.

• Store will be able to read the QR code and trigger the order to the kitchen

Solution

Customers have difficulties to read this QR code

Customer makes an order with the app to take it at some store

Customer goes to the store, in the auto location, and reads a generic QR code. That’s a link to trigger the order to the kitchen.

Solution: Instead of forcing customer to read a QR code, the stores will read QR codes from the customer’s app. If the store doesn’t have QR code reader, the customer can inform the attendant the loyalty number.

Open

Whitelabel-INTL (EMEA):

Reference: https://rbictg.atlassian.net/browse/RFEC-392

Confluence: https://rbictg.atlassian.net/wiki/spaces/IN/pages/3942384111

Original version (Feb-23) :

Open

We have the following reference in the original EMEA backlog, which now should be adapted, so that QR code will not be read by the app anymore. Instead, the app will generate a QR code based on the customer identification (loyalty) that will be read by the store:

Scenarios

Scenario 1: xxx

Design

Figma design here: [insert link]

Development

Release